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<p>DWP has well developed processes for testing IT systems prior to roll out. This
encompasses a range of testing phases, which includes user and business testing cycles.
Testing is done through a range of expert practitioners who have experience in managing
and delivering DWP business.</p><p> </p><p>UC IT systems used these testing methodologies
to ensure expert practitioners and staff including front line work coaches were a
key part of test cycles.</p><p><strong> </strong></p><p>The number of front line work
coaches involved at each stage of testing varies and as such we are unable to give
an exact figure.</p>
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