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<p>The Real Time Information (RTI) system is working well with over 99% of individual
employment records now being reported in real time. This method of sharing information
is enabling us to run a welfare system that is responsive to changes in earnings and
helps identify cases of fraud. Only a small proportion of the 1% of remaining cases
are referred to HMRC to clarify those earnings with the employer.</p><p> </p><p>DWP
work closely with HMRC to investigate any risks associated with RTI data, and jointly
deal with disputes arising when claimants query their reported earnings. DWP and HMRC
continually monitor the data and no significant problems have been identified.</p><p>
</p><p>A number of processes are in place to deal with inaccurate data from employers.
DWP and HMRC analysts monitor the RTI data received, looking for trends, patterns
and causes. Both Departments then work together with employers and partners, such
as software developers and payroll bureaux, to improve the quality of the data.</p><p>
</p><p>In April 2018 over a million separate RTI notifications were used in Universal
Credit Awards. Of those the DWP RTI Dispute Team received under 3000 disputed earnings
referrals – a query rate of less than 0.3%. Many of these queries are resolved by
an explanation of how Universal Credit works.</p><p> </p><p>Since April 2017 the Department
has received 89 complaints alleging that RTI information was inaccurate. In that same
period there have been around 11 million separate RTI earnings notifications used
in Universal Credit Awards.</p>
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