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answer › grouped question UIN	130075
tabling member constituency	Streatham
answering dept sort name	Environment%2C Food and Rural Affairs

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registered interest

date

exactly:

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and

answering body

answering dept id

answering dept short name

answering dept sort name

hansard heading

house id

legislature


pref label

question text

tabling member constituency

tabling member printed

uin

answer

is ministerial correction

date of answer

exactly:

or between:
and

answer text

answering member constituency

answering member printed

grouped question UIN

question first answered

answering member


label

tabling member


label

1579764

registered interest

date

23/01/2023

answering body

Department for Environment, Food and Rural Affairs

answering dept id

answering dept short name

Environment, Food and Rural Affairs

answering dept sort name

Environment, Food and Rural Affairs

hansard heading

Thames Water

house id

legislature

25259

pref label	House of Commons

question text

To ask the Secretary of State for Environment, Food and Rural Affairs, what estimate her Department has made of the number of vulnerable people living in areas serviced by Thames Water who have been left without access to water for more than 24 hours in the last five years.

tabling member constituency

Streatham

tabling member printed

Bell Ribeiro-Addy

uin

130074

answer

is ministerial correction

date of answer

31/01/2023

answer text

Under the Security and Emergency Measures Direction (SEMD), companies have to provide an annual self-assessment of whether their emergency plans include prompt identification and support of vulnerable customers, including transient vulnerabilities and customers who are not on the Priority Service Register. Assurance and enforcement of SEMD requirements is undertaken by the Drinking Water Inspectorate (DWI). However, neither DWI or Defra collects data on the number of vulnerable people in each water region. All water companies have priority service registers, which customers voluntarily sign up to. The Priority Services Register is a free support service that makes sure extra help is available to people in vulnerable situations. The number of customers signed up to Thames Water’s priority service register has increased from 60,020 in 2017-18 to 284,379 in 2021-22.

answering member constituency

Taunton Deane

answering member printed

Rebecca Pow

grouped question UIN

130075

question first answered

31/01/2023 17:35:18

answering member

4522

label	Biography information for Rebecca Pow

tabling member

4764

label	Biography information for Bell Ribeiro-Addy