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<p>The Secretary of State for Work and Pensions, the Rt. Hon. Iain Duncan Smith, set
out on 8 December 2014 (Official Report, column 633) how the Department for Work and
Pensions will be doing much to raise awareness of Short Term Benefit Advances (STBAs).
This will include providing more information to claimants about STBAs online and in
Jobcentres. Staff guidance on STBAs will also be updated and staff reminded of the
process for considering an STBA.</p><p> </p><p>The department has already undertaken
testing of the posters and messaging with a small number of staff and claimants. We
have also asked the Social Security Advisory Committee to review these customer communication
products before they are introduced.</p><p> </p><p>Once the products have been introduced
we will, of course, closely monitor their effectiveness and impact, including on the
number of requests for STBAs.</p>
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