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<p>The 75% can be broken down as follows:</p><p> </p><p>Cogent oral evidence – 66%</p><p>Cogent
documentary evidence supplied at the appeal – 9%</p><p> </p><p>These figures are from
internal DWP systems, where only one of possible multiple reasons can be recorded,
and are derived from unpublished information and have not been quality assured to
National Statistics or Official Statistics standard.</p><p> </p><p>The Department
encourages claimants to provide as much relevant evidence as necessary to support
their claim. The “How your disability affects you” form and accompanying guidance
sets out the range of information that can help the Department reach a decision. The
guidance for Health Professionals also sets out sources of further evidence which
could help inform their advice to the Department.</p><p> </p><p>At the Mandatory Reconsideration
stage, again claimants are encouraged to provide any further evidence about their
disability. Following the first independent review of Personal Independence by Paul
Gray, the Department is reviewing all communications (including those used by Assessment
Providers) it has with claimants throughout the claim, assessment and reconsideration
process to ensure that claimants clearly understand the importance of providing sufficient
evidence to support their claim and application.</p><p> </p><p>Further, once a claimant
has submitted their claim, the Department has created a new Standard Work Instructions
(SWI) for its decision making staff to gain further evidence, where appropriate. For
Mandatory Reconsideration, the SWI puts a process in place to establish what the areas
for dispute are, consider any gaps in the evidence, ensure any expected further medical
evidence is received and referring that to the Assessment Provider. “</p><p> </p><p>
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