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<p>The Department is committed to ensuring that citizens using the National Health
Service are able to access high quality, effective healthcare services that are responsive
to patients’ needs. Digital tools, such as the NHS App, are able to support people
to access their medical records.</p><p>The percentage of the general practitioner
(GP) registered population that have registered and are able to access their medical
record online is as follows:</p><p> </p><table><tbody><tr><td><p>Month/Year</p></td><td><p>%
of population that are registered and able to access their medical record online (including
via an App)</p></td></tr><tr><td><p>December 2015</p></td><td><p>0.6%</p></td></tr><tr><td><p>December
2016</p></td><td><p>0.9%</p></td></tr><tr><td><p>December 2017</p></td><td><p>4.30%</p></td></tr><tr><td><p>December
2018</p></td><td><p>6.77%</p></td></tr><tr><td><p>December 2019</p></td><td><p>8.66%</p></td></tr></tbody></table><p>
</p><p>Prior to 2015, no patients were registered to access their medical record online.</p><p>The
NHS App launched following a period of testing from September 2018 to January 2019,
and now has over 250,000 registered users.</p><p>The proportion of the GP-registered
population who have registered to access and have accessed their medical records via
the NHS App is as follows:</p><p> </p><table><tbody><tr><td><p>Date</p></td><td><p>Number
of people registered for NHS App (% of eligible GP population registered for NHS App)</p></td><td><p>Number
of unique medical record accesses via the NHS App each month</p></td></tr><tr><td><p>December
2018</p></td><td><p>3,260 (0.01%)</p></td><td><p> </p></td></tr><tr><td><p>January
2019</p></td><td><p>3,886 (0.01%)</p></td><td><p> </p></td></tr><tr><td><p>February
2019</p></td><td><p>4,552 (0.01%)</p></td><td><p>1,248</p></td></tr><tr><td><p>March
2019</p></td><td><p>7,666 (0.01%)</p></td><td><p>1,984</p></td></tr><tr><td><p>April
2019</p></td><td><p>15,326 (0.03%)</p></td><td><p>4,696</p></td></tr><tr><td><p>May
2019</p></td><td><p>29,802 (0.06%)</p></td><td><p>11,828</p></td></tr><tr><td><p>June
2019</p></td><td><p>44,759 (0.09%)</p></td><td><p>19,270</p></td></tr><tr><td><p>July
2019</p></td><td><p>64,382 (0.13%)</p></td><td><p>26,358</p></td></tr><tr><td><p>August
2019</p></td><td><p>86,934 (0.17%)</p></td><td><p>31,807</p></td></tr><tr><td><p>September
2019</p></td><td><p>111,076 (0.22%)</p></td><td><p>36,870</p></td></tr><tr><td><p>October
2019</p></td><td><p>144,378 (0.28%)</p></td><td><p>51,093</p></td></tr><tr><td><p>November
2019</p></td><td><p>179,666 (0.35%)</p></td><td><p>57,586</p></td></tr><tr><td><p>December
2019</p></td><td><p>212,633 (0.41%)</p></td><td><p>57,415</p></td></tr></tbody></table><p>
</p><p>We do not have data on the number of users who have solely accessed their records
online. However we do capture the total number of monthly transactions for both online
and app access. In the month of December 2019 patients accessed their medical records
1 million times.</p><table><tbody><tr><td><p>Date</p></td><td><p>Total medical record
view transactions (via online and an app)</p></td></tr><tr><td><p>December 2015</p></td><td><p>Data
quality issues</p></td></tr><tr><td><p>December 2016</p></td><td><p>Data quality issues</p></td></tr><tr><td><p>December
2017</p></td><td><p>Data quality issues</p></td></tr><tr><td><p>December 2018</p></td><td><p>0.7
million</p></td></tr><tr><td><p>December 2019</p></td><td><p>1.0 million</p></td></tr></tbody></table><p>
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