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1690061

registered interest
date	19/02/2024
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Home Office: ICT
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, what is the cause of recent technical issues delaying home office applications.
tabling member constituency	Edmonton
tabling member printed	Kate Osamor
uin	14659
answer	answer is ministerial correction date of answer 27/02/2024 answer text <p>Increasingly since 2023, applications to remain in the United Kingdom have been processed on the new caseworking system, Atlas.</p><p>It is a complex system that has many integrated services such as security checking, sending notifications to applicants, triggering the production of BRP cards or creation of digital status. Whilst there have been some issues encountered as Atlas has been developed, no systemic issues have been identified that have caused concerns to be raised with the third-party IT suppliers helping develop and support Atlas.</p><p>Most technical issues are resolved within days.</p> answering member constituency Corby answering member printed Tom Pursglove grouped question UIN 14660 14661 14663 14664 question first answered 27/02/2024 16:06:31 answering member 4369 label Biography information for Tom Pursglove
tabling member	4515 label Biography information for Kate Osamor

1690062

registered interest
date	19/02/2024
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Home Office: ICT
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, if he will make an assessment of trends in the number of technical issues in relation to home office applications since January 2023.
tabling member constituency	Edmonton
tabling member printed	Kate Osamor
uin	14660
answer	answer is ministerial correction date of answer 27/02/2024 answer text <p>Increasingly since 2023, applications to remain in the United Kingdom have been processed on the new caseworking system, Atlas.</p><p>It is a complex system that has many integrated services such as security checking, sending notifications to applicants, triggering the production of BRP cards or creation of digital status. Whilst there have been some issues encountered as Atlas has been developed, no systemic issues have been identified that have caused concerns to be raised with the third-party IT suppliers helping develop and support Atlas.</p><p>Most technical issues are resolved within days.</p> answering member constituency Corby answering member printed Tom Pursglove grouped question UIN 14659 14661 14663 14664 question first answered 27/02/2024 16:06:31 answering member 4369 label Biography information for Tom Pursglove
tabling member	4515 label Biography information for Kate Osamor

1690063

registered interest
date	19/02/2024
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Home Office: ICT
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, what steps his Department is taking to tackle technical issues in relation to home office applications.
tabling member constituency	Edmonton
tabling member printed	Kate Osamor
uin	14661
answer	answer is ministerial correction date of answer 27/02/2024 answer text <p>Increasingly since 2023, applications to remain in the United Kingdom have been processed on the new caseworking system, Atlas.</p><p>It is a complex system that has many integrated services such as security checking, sending notifications to applicants, triggering the production of BRP cards or creation of digital status. Whilst there have been some issues encountered as Atlas has been developed, no systemic issues have been identified that have caused concerns to be raised with the third-party IT suppliers helping develop and support Atlas.</p><p>Most technical issues are resolved within days.</p> answering member constituency Corby answering member printed Tom Pursglove grouped question UIN 14659 14660 14663 14664 question first answered 27/02/2024 16:06:31 answering member 4369 label Biography information for Tom Pursglove
tabling member	4515 label Biography information for Kate Osamor

1690066

registered interest
date	19/02/2024
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Home Office: ICT
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, whether his Department has raised concerns with third-party providers on technical issues impacting claims since January 2023.
tabling member constituency	Edmonton
tabling member printed	Kate Osamor
uin	14664
answer	answer is ministerial correction date of answer 27/02/2024 answer text <p>Increasingly since 2023, applications to remain in the United Kingdom have been processed on the new caseworking system, Atlas.</p><p>It is a complex system that has many integrated services such as security checking, sending notifications to applicants, triggering the production of BRP cards or creation of digital status. Whilst there have been some issues encountered as Atlas has been developed, no systemic issues have been identified that have caused concerns to be raised with the third-party IT suppliers helping develop and support Atlas.</p><p>Most technical issues are resolved within days.</p> answering member constituency Corby answering member printed Tom Pursglove grouped question UIN 14659 14660 14661 14663 question first answered 27/02/2024 16:06:31 answering member 4369 label Biography information for Tom Pursglove
tabling member	4515 label Biography information for Kate Osamor