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1698472

registered interest
date	25/03/2024
answering body	Ministry of Justice
answering dept id	54
answering dept short name	Justice
answering dept sort name	Justice
hansard heading	Small Claims: Internet
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Justice, if he will make an assessment of the adequacy of the accessibility of the official injury claim small claims portal.
tabling member constituency	Stockton North
tabling member printed	Alex Cunningham
uin	20308
answer	answer is ministerial correction date of answer 15/04/2024 answer text <p>The Official Injury Claim (OIC) service is a free, easy-to-use online system owned and operated by the Motor Insurers’ Bureau (MIB) on behalf of the Ministry of Justice. OIC was built to be usable and accessible including to those with access needs or who prefer or require assistive or adaptive technologies.</p><p>On-screen guidance leads both represented and unrepresented claimants through the claims process, supported by an online help-hub and additional written guidance. There is also a dedicated telephone Portal Support Centre who can assist claimants who need to make a paper-based claim. The OIC also provides translation services in multiple foreign languages.</p><p>Ministry of Justice officials continue to work with MIB to increase awareness and improve the visibility of the OIC through identifying and implementing appropriate web optimisation. Regularly updated useful information on making a claim via the OIC is also available on GOV.UK.</p> answering member constituency Finchley and Golders Green answering member printed Mike Freer question first answered 15/04/2024 11:20:18 answering member 4004 label Biography information for Mike Freer
tabling member	4122 label Biography information for Alex Cunningham

1698474

registered interest
date	25/03/2024
answering body	Ministry of Justice
answering dept id	54
answering dept short name	Justice
answering dept sort name	Justice
hansard heading	Civil Proceedings: Witnesses
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Justice, with reference to paragraph 4 of Practice Direction 1A - Participation of Vulnerable Parties or Witnesses, how many civil cases involve each of the vulnerability factors listed.
tabling member constituency	Stockton North
tabling member printed	Alex Cunningham
uin	20309
answer	answer is ministerial correction date of answer 15/04/2024 answer text <p>The information requested is not held centrally.</p> answering member constituency Newbury answering member printed Laura Farris question first answered 15/04/2024 11:48:10 answering member 4826 label Biography information for Laura Farris
tabling member	4122 label Biography information for Alex Cunningham