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<p>As part of the Government’s review of the administration of Gift Aid processes,
and to fully understand the current Gift Aid Service and associated processes and
challenges, HMRC has conducted in-depth research interviews with officials responsible
for Gift Aid from 17 charities across the country, ranging in size from micro to large.
These represented charities across a range of different sectors and included some
that claim Gift Aid, don’t claim or partially claim, to help understand the reasons,
challenges and needs.</p><p> </p><p>HMRC also conducted internal user research with
members of its charities operations team to understand the challenges and to inform
its research with charity officials.</p><p> </p><p>Prior to the announcement, HMRC
met with 6 charity officials responsible for Gift Aid at their respective charities
to test changes to the charities online service. This followed research conducted
with 5 charities in November 2022.</p><p> </p><p>In total, there have been 28 research
sessions with distinct, individual charities, and two sector meetings. 18 of these
meetings have been in the past 6 months, with the remaining 12 having happened in
the past 12 months.</p><p> </p><p>This review of existing processes and research into
challenges and possible improvements is still ongoing.</p>
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