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<p>The Government remains committed to ensuring that installations meet high standards
and provide appropriate consumer protection. The Government strengthened consumer
rights through the Consumer Rights Act 2015 (CRA), including home installations of
green efficiency products.</p><p> </p><p>The Consumer Protection from Unfair Trading
Regulations 2008 (CPRs) protects consumers, from mis-selling of goods and services
and prohibits unfair commercial practices by businesses against consumers. Consumers
can seek free advice on their rights through the Citizens Advice Consumer Service.</p><p>
</p><p>The PAS 2030 and 2035 standards were developed by an industry-led steering
group in response to the recommendations of the independent 2016 Each Home Counts
review. These standards indicate an industry-led approach to ensuring quality in the
retrofit of people’s homes and were designed to improve both quality and consumer
protection.</p><p> </p><p>Contractors delivering energy efficiency or whole house
retrofit works within Government schemes must be TrustMark registered, and heat pump
installers must be certified by the Microgeneration Certification Scheme (MCS) or
equivalent. Both schemes take steps to ensure that installers demonstrate technical
competence, good trading practices and good customer service. These requirements are
being kept under review and further consumer protection measures will be considered
if necessary.</p>
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