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<p>We are committed to ensuring that claimants receive the PIP support they are entitled
to. The Department is contacting claimants who may be affected and we may ask for
further information about the help they needed. We want to ensure we have all the
relevant evidence when making a decision and get the right outcome for claimants when
reviewing their claim, as part of the administrative exercise.</p><p>We recognise
that the Department comes into contact with some claimants who are potentially very
vulnerable. That is why claimants with a severe mental health or behavioural condition,
learning disability, developmental disorder or cognitive problems, who may have difficulty
engaging with the process, and with no support network in place, can be provided with
additional support during the process if they need it.</p><p>This support can include
arranging to speak to a representative, carer or other support worker at a convenient
time and allowing additional time to provide further information. Where we identify
there may be an impact on health, safety and wellbeing of an individual when they
receive an arrears payment as part of the exercise, we will work with claimants to
understand their needs and seek to help them in identifying and accessing the help
that they require.</p>
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