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<p>Universal Credit is a 24 hour, seven days a week, digital service that allows claimants
to manage their own data and account online at a time which is convenient for them.
Via their account, claimants can check their Universal Credit benefit payments through
their account, notify us of changes and record notes on the online journal facility.</p><p>The
journal is primarily used to support work search activity and as such not every journal
entry will require a response.</p><p>The Case Manager or Work Coach receives a notification
in real time each time a claimant submits an entry to their online journal. Journal
entries are monitored daily as part of our case management approach.</p>
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