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<table><tbody><tr><td><p>The Government is working closely with a broad group of expert
stakeholders to develop a new accessible IT Service. This will support and enable
both represented and unrepresented claimants to progress Road Traffic Accident related
personal injury claims under the new small claims track limit of £5,000. The Government’s
key design principle in approaching the development of the new IT service is that
that the claimant and access to justice must be at the heart of the process and the
new service must be as simple and efficient as possible for unrepresented claimants
to make, progress and settle their claims online without the need to go to court.
In addition, unrepresented claimants will also have access to a bespoke alternative
dispute resolution scheme, which will enable them to gain, at no cost to themselves,
an independent view on the liability decision made by the defendant insurer. The service
will also provide claimants with guidance, so that claimants can understand and navigate
the IT Service without unnecessary delay.</p></td></tr></tbody></table><p>Claimants
however, will not be precluded from having legal representation at any point of the
process, but will be liable to pay for a lawyer.</p>
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