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1133472

registered interest
date	19/06/2019
answering body	Department for Digital, Culture, Media and Sport
answering dept id	10
answering dept short name	Digital, Culture, Media and Sport
answering dept sort name	Digital, Culture, Media and Sport
hansard heading	Broadband
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty's Government what assessment they have made of the Digital Economy and Society Index 2019, published by the European Commission in June, in particular its finding that the UK (1) has fallen from 7th to 10th on the measure of Digital Connectivity, and (2) ranks 26th out of 28 countries for full fibre (FTTP) coverage.
tabling member printed	Lord Mendelsohn
uin	HL16507
answer	answer is ministerial correction date of answer 03/07/2019 answer text <p>The UK compares well on superfast connectivity and it is currently available to over 96% of UK premises, following over £1bn of public investment. This is above European counterparts like Spain, France and Germany. Demand for these services is also increasing with 45% of households now opting for a superfast service. This deployment is also supported by competition from ultrafast services of at least 100Mbps, currently available to 53% of UK premises.</p><p> </p><p>We are now focussing on full fibre. Published last year, the Future Telecoms Infrastructure Review set out our national strategy for ensuring 15m premises are able to connect to full fibre by 2025, with a nationwide network by 2033. Coverage is increasing quickly, and is now approaching 8% with around half of this coverage achieved in the last 12 months.</p> answering member printed Lord Ashton of Hyde grouped question UIN HL16509 question first answered 03/07/2019 12:37:15 answering member 4247 label Biography information for Lord Ashton of Hyde
tabling member	4286 label Biography information for Lord Mendelsohn

1133473

registered interest
date	19/06/2019
answering body	Department for Digital, Culture, Media and Sport
answering dept id	10
answering dept short name	Digital, Culture, Media and Sport
answering dept sort name	Digital, Culture, Media and Sport
hansard heading	Broadband: Universal Service Obligation
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty's Government what progress they have made in the implementation of the Universal Service Obligation (USO) for broadband; what recent assessment they have made of whether a 10Mbps minimum is fit for purpose for the modern economy; and when they plan to review the USO.
tabling member printed	Lord Mendelsohn
uin	HL16508
answer	answer is ministerial correction date of answer 03/07/2019 answer text <p>On 6 June 2019, the telecoms regulator Ofcom, responsible for implementing the USO, announced that customers will be able to request Universal Service Obligation (USO) connections from March 2020, in line with the Government’s commitment.</p><p> </p><p>The USO will give customers the right to request a broadband connection with a download speed of at least 10Mbps. This download speed and the other quality parameters of the USO are in line with Ofcom’s advice on the needs of a typical household at present. However, recognising that take-up and use of broadband changes, the Government legislated to enable it to direct Ofcom to carry out reviews of the USO. Any review would look not just at the minimum download speed but all aspects of the USO specification. There is also a formal requirement for the Government to direct Ofcom to undertake a review when superfast broadband has been taken up by 75% of UK premises.</p><p> </p><p> </p><p>The USO is designed to act as a safety net to ensure everyone can access a minimum level of connectivity but the Government is also committed to investing to deliver faster speeds across the UK. Our Superfast programme has ensured superfast broadband (24mbps) coverage for over 96% of UK premises. Further, in the Future Telecoms Infrastructure Review, the Government committed to an “outside-in” approach to the deployment of gigabit capable broadband, which will ensure that the least commercial areas of the country get this type of connectivity at the same time as the market deploys to more commercial areas. The first step in this approach is the £200 million Rural Gigabit Connectivity (RGC) Programme, which will test a model of connecting public sector buildings with gigabit capable connections, starting with primary schools. The RGC programme also has a rural gigabit broadband voucher component, offering up to £3,500 for small businesses and up to £1,500 for residents to encourage the take-up of gigabit-capable connectivity by residents and businesses in rural areas.</p><p><strong> </strong></p> answering member printed Lord Ashton of Hyde question first answered 03/07/2019 16:37:28 answering member 4247 label Biography information for Lord Ashton of Hyde
tabling member	4286 label Biography information for Lord Mendelsohn

1133474

registered interest
date	19/06/2019
answering body	Department for Digital, Culture, Media and Sport
answering dept id	10
answering dept short name	Digital, Culture, Media and Sport
answering dept sort name	Digital, Culture, Media and Sport
hansard heading	Broadband
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty's Government what proportion of UK customers have access to 100Mbps broadband; and whether they intend to ensure that the UK meets the European Commission’s target for 50 per cent of all broadband customers to have 100Mbps by 2020.
tabling member printed	Lord Mendelsohn
uin	HL16509
answer	answer is ministerial correction date of answer 03/07/2019 answer text <p>The UK compares well on superfast connectivity and it is currently available to over 96% of UK premises, following over £1bn of public investment. This is above European counterparts like Spain, France and Germany. Demand for these services is also increasing with 45% of households now opting for a superfast service. This deployment is also supported by competition from ultrafast services of at least 100Mbps, currently available to 53% of UK premises.</p><p> </p><p>We are now focussing on full fibre. Published last year, the Future Telecoms Infrastructure Review set out our national strategy for ensuring 15m premises are able to connect to full fibre by 2025, with a nationwide network by 2033. Coverage is increasing quickly, and is now approaching 8% with around half of this coverage achieved in the last 12 months.</p> answering member printed Lord Ashton of Hyde grouped question UIN HL16507 question first answered 03/07/2019 12:37:15 answering member 4247 label Biography information for Lord Ashton of Hyde
tabling member	4286 label Biography information for Lord Mendelsohn

1133475

registered interest
date	19/06/2019
answering body	Department for Digital, Culture, Media and Sport
answering dept id	10
answering dept short name	Digital, Culture, Media and Sport
answering dept sort name	Digital, Culture, Media and Sport
hansard heading	Telecommunications: Compensation
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty's Government how much automatic compensation has been paid to broadband and home phone customers by members of Ofcom’s voluntary code of practice since that code came into force in April.
tabling member printed	Lord Mendelsohn
uin	HL16510
answer	answer is ministerial correction date of answer 03/07/2019 answer text <p>In March 2017, Ofcom consulted on an automatic compensation scheme for fixed broadband and landline consumers. Following the consultation, providers serving 90% of these consumers agreed to introduce a voluntary automatic compensation scheme, which came into effect from 1 April 2019. The scheme compensates consumers for delayed repairs following a loss of service, missed repairs or appointments, and delays to the start of a new service. Ofcom plans to review the scheme, including the amount of compensation paid out by providers, next year.</p> answering member printed Lord Ashton of Hyde question first answered 03/07/2019 12:38:43 answering member 4247 label Biography information for Lord Ashton of Hyde
tabling member	4286 label Biography information for Lord Mendelsohn