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<p>The 2018 amendments to the non-contentious probate rules enabled personal applications
to be submitted online. This service is assessed through a range of measures, such
as user feedback and user satisfaction. Of 4,995 responses from users who submitted
their application online 93% indicated from five feedback options that they were satisfied
or very satisfied with the online application service provided. The online system
is being continually improved and developed as a result of the feedback provided.</p>
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