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<p>The FCA is an independent body responsible for regulating and supervising the financial
services industry. It sets the conduct standards required of insurance firms in relation
to their business.</p><p> </p><p>The FCA’s rules require insurers to handle claims
fairly and promptly; provide reasonable guidance to help a policyholder make a claim,
and appropriate information on its progress; not reject a claim unreasonably; and
settle claims promptly once settlement terms are agreed. It is important that insurers
treat customers fairly and the Government supports the FCA in carrying out its responsibilities.</p>
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