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<p>I want to ensure we can be proud of the next generation of homes we build. We know
more needs to be done to protect consumers.</p><p>We have announced our intention
for a New Homes Ombudsman to be established and I am considering options for a shadow
ombudsman. We will be bringing forward legislation to require developers to belong
to a New Homes Ombudsman, which will treat home buyers fairly. We’ll soon be consulting
on the details of how this will work - to raise standards and ensure that problems
encountered by consumers are resolved faster and more effectively.</p><p>We will also
establish the condition that housing developers must belong to a New Homes Ombudsman
to participate in the new Help to Buy Scheme in England, post 2021. In the meantime
we expect industry to improve the quality of new build homes in the first place, treat
customers fairly and resolve problems swiftly.</p>
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