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1083674

registered interest
date	07/03/2019
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Independent Case Examiner
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 23 January 2019 to Question 210057, for each available year, what the (a) mean and (b) median waiting time is for complaints (i) which are not resolved within eight weeks of being accepted, (ii) which are not settled within 15 weeks of the investigation commencing and (iii) where an ICE report is not issued within 20 weeks of the investigation commencing.
tabling member constituency	Motherwell and Wishaw
tabling member printed	Marion Fellows
uin	229798
answer	answer is ministerial correction date of answer 12/03/2019 answer text <p>Whilst high level clearance target performance data is routinely included in the Independent Case Examiner’s Annual Report, the Office only retain case specific information for 26 months following case closure, and as such the requested information is only available for 2017/18 and the current reporting year. The available information is provided in the tables below.</p><p> </p><p><strong>Resolution</strong></p><p> </p><table><tbody><tr><td><p>Year</p></td><td><p>Mean - Time taken to resolve complaints that were not cleared within 8 weeks of the complaint being accepted for investigation</p></td><td><p>Median - Time taken to resolve complaints that were not cleared within 8 weeks of the complaint being accepted for investigation</p></td></tr><tr><td><p>2017/18 (April to March)</p></td><td><p>11 weeks</p></td><td><p>10 weeks</p></td></tr><tr><td><p>2018/19 (April to February 2019)</p></td><td><p>11 weeks</p></td><td><p>10 weeks</p></td></tr></tbody></table><p> </p><p><strong>Settlement</strong></p><p> </p><table><tbody><tr><td><p>Year</p></td><td><p>Mean - Time taken to settle complaints that were not cleared within 15 weeks of the investigation commencing</p></td><td><p>Median - Time taken to settle complaints that were not cleared within 15 weeks of the investigation commencing</p></td></tr><tr><td><p>2017/18 (April to March)</p></td><td><p>23 weeks</p></td><td><p>21 weeks</p></td></tr><tr><td><p>2018/19 (April to February 2019)</p></td><td><p>23 weeks</p></td><td><p>22 weeks</p></td></tr></tbody></table><p> </p><p><strong>ICE Report</strong></p><p> </p><table><tbody><tr><td><p>Year</p></td><td><p>Mean - Time taken to issue ICE Reports in those cases that were not concluded within 20 weeks of the investigation commencing</p></td><td><p>Median - Time taken to issue ICE Reports in those cases that were not concluded within 20 weeks of the investigation commencing</p></td></tr><tr><td><p>2017/18 (April to March)</p></td><td><p>30 weeks</p></td><td><p>28 weeks</p></td></tr><tr><td><p>2018/19 (April to February 2019)</p></td><td><p>27 weeks</p></td><td><p>26 weeks</p></td></tr></tbody></table><p> </p> answering member constituency North Swindon answering member printed Justin Tomlinson question first answered 12/03/2019 15:58:27 answering member 4105 label Biography information for Justin Tomlinson
tabling member	4440 label Biography information for Marion Fellows

1083675

registered interest
date	07/03/2019
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Independent Case Examiner
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 8 February 2019 to Question 217031 on Independent Case Examiner, what the (a) mean and (b) median waiting time is for complainants who are not informed within four weeks of whether their complaint has been accepted for investigation in each of the last three years.
tabling member constituency	Motherwell and Wishaw
tabling member printed	Marion Fellows
uin	229799
answer	answer is ministerial correction date of answer 12/03/2019 answer text <p>The Independent Case Examiner’s Office can only accept a complaint for investigation once it has (a) established that the complainant has exhausted the relevant business complaints process, and (b) reached agreement with the complainant regarding the scope of any investigation. The Office retain case specific information for 26 months following case closure, and as such the requested information is only available for 2017/18 and the current reporting year. The available information is provided in the table below.</p><p> </p><table><tbody><tr><td><p>Year</p></td><td><p>Mean – Time taken to inform complainants whether their complaint could be accepted for investigation, in those cases that exceeded the four week internal target</p></td><td><p>Median – Time taken to inform complainants whether their complaint could be accepted for investigation, in those cases that exceeded the four week internal target</p></td></tr><tr><td><p>2017/18 (April to March)</p></td><td><p>11 weeks</p></td><td><p>8 weeks</p></td></tr><tr><td><p>2018/19 (Year to date – April to February)</p></td><td><p>15 weeks</p></td><td><p>11 weeks</p></td></tr></tbody></table><p> </p> answering member constituency North Swindon answering member printed Justin Tomlinson question first answered 12/03/2019 15:44:46 answering member 4105 label Biography information for Justin Tomlinson
tabling member	4440 label Biography information for Marion Fellows

1083677

registered interest
date	07/03/2019
answering body	Department for Business, Energy and Industrial Strategy
answering dept id	201
answering dept short name	Business, Energy and Industrial Strategy
answering dept sort name	Business, Energy and Industrial Strategy
hansard heading	Post Offices: Closures
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Business, Energy and Industrial Strategy, how many post offices are temporarily closed in (a) Scotland, (b) England, (c) Wales, and (d) Northern Ireland.
tabling member constituency	Motherwell and Wishaw
tabling member printed	Marion Fellows
uin	229801
answer	answer is ministerial correction date of answer 12/03/2019 answer text <p>The Government recognises the critical role that post offices play in communities and for small businesses across the UK. This is why the Government committed to safeguard the post office network and protect existing rural services. The overall number of post offices across the UK remains at its most stable in decades with over 11,500 branches thanks to significant Government investment of over £2 billion since 2010.</p><p> </p><p>While the Government sets the strategic direction for the Post Office, it allows the company the commercial freedom to deliver this strategy as an independent business. Temporary closures across the UK is an operational matter for the Post Office. I have therefore asked the Group Chief Executive of Post Office Limited to write to the hon Member on this matter. A copy of the reply will be placed in the Libraries of the House.</p> answering member constituency Rochester and Strood answering member printed Kelly Tolhurst question first answered 12/03/2019 17:55:01 answering member 4487 label Biography information for Kelly Tolhurst
tabling member	4440 label Biography information for Marion Fellows

1083678

registered interest
date	07/03/2019
answering body	Department for Business, Energy and Industrial Strategy
answering dept id	201
answering dept short name	Business, Energy and Industrial Strategy
answering dept sort name	Business, Energy and Industrial Strategy
hansard heading	Post Offices: Closures
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Business, Energy and Industrial Strategy, how many (a) main, (b) local, (c) community, and (d) outreach post offices are temporarily closed in (i) Scotland, (ii) England, (iii) Wales, and (iv) Northern Ireland.
tabling member constituency	Motherwell and Wishaw
tabling member printed	Marion Fellows
uin	229802
answer	answer is ministerial correction date of answer 12/03/2019 answer text <p>The Government recognises the critical role that post offices play in communities and for small businesses across the UK. This is why the Government committed to safeguard the post office network and protect existing rural services. The overall number of post offices across the UK remains at its most stable in decades with over 11,500 branches thanks to significant Government investment of over £2 billion since 2010.</p><p> </p><p>While the Government sets the strategic direction for the Post Office, it allows the company the commercial freedom to deliver this strategy as an independent business. Temporary closures by branch types across the UK is an operational matter for the Post Office. I have therefore asked the Group Chief Executive of Post Office Limited, to write to the hon Member on this matter. A copy of the reply will be placed in the Libraries of the House.</p> answering member constituency Rochester and Strood answering member printed Kelly Tolhurst question first answered 12/03/2019 17:55:51 answering member 4487 label Biography information for Kelly Tolhurst
tabling member	4440 label Biography information for Marion Fellows

1083679

registered interest
date	07/03/2019
answering body	Department for Business, Energy and Industrial Strategy
answering dept id	201
answering dept short name	Business, Energy and Industrial Strategy
answering dept sort name	Business, Energy and Industrial Strategy
hansard heading	Post Office: Resignations
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Business, Energy and Industrial Strategy, how many sub-postmasters have resigned since the start of the Post Office Ltd's network transformation programme.
tabling member constituency	Motherwell and Wishaw
tabling member printed	Marion Fellows
uin	229803
answer	answer is ministerial correction date of answer 12/03/2019 answer text <p>The Government recognises the critical role that post offices play in communities and for small businesses across the UK. This is why the Government committed to safeguard the post office network and protect existing rural services. The overall number of post offices across the UK remains at its most stable in decades with over 11,500 branches thanks to significant Government investment of over £2 billion since 2010.</p><p> </p><p>While the Government sets the strategic direction for the Post Office, it allows the company the commercial freedom to deliver this strategy as an independent business. The number of sub-postmaster resignations since the start of the network transformation programme is an operational matter for the Post Office. I have therefore asked the Group Chief Executive of Post Office Limited, to write to the hon Member on this matter. A copy of the reply will be placed in the Libraries of the House.</p> answering member constituency Rochester and Strood answering member printed Kelly Tolhurst question first answered 12/03/2019 17:56:30 answering member 4487 label Biography information for Kelly Tolhurst
tabling member	4440 label Biography information for Marion Fellows