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1079383

registered interest
date	28/02/2019
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Universal Credit
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what assessment she has made of the adequacy of staffing levels in universal credit centres; and what proportion of fixed-term staff working in universal credit centres are on (a) permanent contracts and (b) zero-hour contracts.
tabling member constituency	Glasgow South West
tabling member printed	Chris Stephens
uin	227130
answer	answer is ministerial correction date of answer 05/03/2019 answer text <p>The Department regularly reviews both the numbers of people working in Universal Credit service centres and their performance to ensure we have the right number of people available to manage claimants Universal Credit claims. Services and staff training is assessed, both in real time to meet any short term peaks in demand and also reviewed for longer term improvements to ensure the service continues to meet customer service expectation.</p><p> </p><p>Our priority is to give all employees, including those delivering Universal Credit, the necessary resources, including manageable workloads, so that they can carry out their roles successfully.</p><p> </p><p>The size of a Case Manager’s caseload is dependent on a number of factors, including the complexity of the caseload and experience of the case manager.</p><p> </p><p>All staff on fixed-term contracts are employed on the basis of agreed full or part time hours. No staff are employed on zero-hour contracts.</p> answering member constituency Reading West answering member printed Alok Sharma question first answered 05/03/2019 17:53:37 answering member 4014 label Biography information for Sir Alok Sharma
tabling member	4463 label Biography information for Chris Stephens

1077142

registered interest
date	25/02/2019
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Universal Credit
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what the cost to the public purse is of the administration of the advance payment system.
tabling member constituency	Glasgow South West
tabling member printed	Chris Stephens
uin	225548
answer	answer is ministerial correction date of answer 05/03/2019 answer text <p>The information requested is not readily available and to provide it would incur disproportionate cost.</p> answering member constituency Reading West answering member printed Alok Sharma question first answered 05/03/2019 17:44:23 answering member 4014 label Biography information for Sir Alok Sharma
tabling member	4463 label Biography information for Chris Stephens

1077265

registered interest
date	25/02/2019
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Universal Credit
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what steps her Department is taking to ensure that the universal credit application process is fully accessible for people that do not have access to (a) the internet and (b) assistive technology necessary to complete an online form.
tabling member constituency	West Lancashire
tabling member printed	Rosie Cooper
uin	225443
answer	answer is ministerial correction date of answer 05/03/2019 answer text <p>I refer the hon. Member to my answer to Question <a href="https://www.parliament.uk/business/publications/written-questions-answers-statements/written-question/Commons/2019-01-08/206260/" target="_blank">206260</a> on 11 January 2019.</p> answering member constituency Reading West answering member printed Alok Sharma question first answered 05/03/2019 10:17:49 answering member 4014 label Biography information for Sir Alok Sharma
tabling member	1538 label Biography information for Rosie Cooper

1077301

registered interest
date	25/02/2019
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Universal Credit
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, how many people have been referred to her Department's in-work progression pilot scheme; and how many of those people have received an increase in their earnings as a result of participation in that pilot scheme.
tabling member constituency	Birkenhead
tabling member printed	Frank Field
uin	225408
answer	answer is ministerial correction date of answer 05/03/2019 answer text <p>30,709 claimants participated in the In-Work Progression Randomised Control Trial. At week 52, 16,496 (54%) saw an increase in earnings<strong>*</strong>.</p><p> </p><p>On average, Frequent and Moderate Support participants earned £5.25 and £4.43 per week more, respectively, than the Minimal Support Group at 52 weeks.</p><p> </p><p>More detail is available in the full report, published on 12 September 2018, which is available at:</p><p><a href="https://www.gov.uk/government/publications/universal-credit-in-work-progression-randomised-controlled-trial" target="_blank">https://www.gov.uk/government/publications/universal-credit-in-work-progression-randomised-controlled-trial</a></p><p> </p><p><strong>*</strong> This information is not in the report, where we reported the proportion of people whose earnings changed by 10% or more and changes in average earnings. All earnings information was obtained from source data collected by HMRC and held by DWP.</p> answering member constituency Reading West answering member printed Alok Sharma question first answered 05/03/2019 17:47:38 answering member 4014 label Biography information for Sir Alok Sharma
tabling member	478 label Biography information for Lord Field of Birkenhead