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<p>All DWP staff working with customers complete training that prepares them for their
role. This includes developing the skills they need to support and communicate with
a diverse range of customers, and specific training is provided for working with different
vulnerable groups.</p><p> </p><p>We are taking a slow, measured approach to managed
migration and this will allow for on-going evaluation of the process to ensure that
it is working successfully, which will enable us to refine our methods to support
claimants.</p><p> </p><p>The revised draft regulations now before Parliament provide
that we must give claimants a minimum of three months in which to make a claim for
Universal Credit and sets no maximum period in which a claim must be made. With unlimited
flexibility to extend claim periods we will work with representative groups to produce
guidance that will ensure adequate support for each individual claimant’s needs.</p><p>
</p><p>Decision makers and all our customer facing staff undertake learning related
to supporting vulnerable claimants. Decision Makers receive 19.5 hours of training
on dealing with vulnerable groups and line managers review whether there is a need
to refresh the knowledge / learning with individuals where appropriate.</p>
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