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registered interest false more like this
date remove filter
answering body
Department for Work and Pensions more like this
answering dept id 29 more like this
answering dept short name Work and Pensions more like this
answering dept sort name Work and Pensions more like this
hansard heading Universal Credit more like this
house id 1 remove filter
legislature
25259
pref label House of Commons more like this
question text To ask the Secretary of State for Work and Pensions, how many hours of training is planned to be given to her Department's decision-makers to identify people who may be vulnerable or have complex needs for the purposes of the universal credit managed migration. more like this
tabling member constituency Birmingham, Edgbaston more like this
tabling member printed
Preet Kaur Gill more like this
uin 188159 more like this
answer
answer
is ministerial correction false more like this
date of answer remove filter
answer text <p>All DWP staff working with customers complete training that prepares them for their role. This includes developing the skills they need to support and communicate with a diverse range of customers, and specific training is provided for working with different vulnerable groups.</p><p> </p><p>We are taking a slow, measured approach to managed migration and this will allow for on-going evaluation of the process to ensure that it is working successfully, which will enable us to refine our methods to support claimants.</p><p> </p><p>The revised draft regulations now before Parliament provide that we must give claimants a minimum of three months in which to make a claim for Universal Credit and sets no maximum period in which a claim must be made. With unlimited flexibility to extend claim periods we will work with representative groups to produce guidance that will ensure adequate support for each individual claimant’s needs.</p><p> </p><p>Decision makers and all our customer facing staff undertake learning related to supporting vulnerable claimants. Decision Makers receive 19.5 hours of training on dealing with vulnerable groups and line managers review whether there is a need to refresh the knowledge / learning with individuals where appropriate.</p>
answering member constituency Reading West more like this
answering member printed Alok Sharma more like this
question first answered
less than 2019-01-07T16:15:59.167Zmore like thismore than 2019-01-07T16:15:59.167Z
answering member
4014
label Biography information for Lord Sharma more like this
tabling member
4603
label Biography information for Preet Kaur Gill more like this