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<p>Claimants who have a valid reasonable adjustment in place are permitted to receive
correspondence from the Department by email should they request it. Claimants who
do not have a reasonable adjustment in place are not permitted to receive correspondence
from the Department by email as email is not classed as secure and there is an increased
risk of data loss which could have a negative impact on both the individual and the
Department.</p><p><strong> </strong></p><p>Email must be used as a reasonable adjustment
where it is requested by an individual disabled citizen who finds it difficult or
impossible to communicate via other channels. Requesting communications via email
must be for a valid reason which relates to the individual’s disability. Once email
as a reasonable adjustment has been agreed the customer will be advised of the risks
of data travelling over the unsecure network and being seen by 3<sup>rd</sup> parties
via the confirmation email ‘disclaimer’ they receive.</p><p> </p>
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