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registered interest false more like this
date less than 2018-12-04more like thismore than 2018-12-04
answering body
Department for Work and Pensions more like this
answering dept id 29 more like this
answering dept short name Work and Pensions more like this
answering dept sort name Work and Pensions more like this
hansard heading Department for Work and Pensions: Telephone Services more like this
house id 1 more like this
legislature
25259
pref label House of Commons more like this
question text To ask the Secretary of State for Work and Pensions, whether her Department has contracts with external companies to provide call centre staff to advise social security claimants who contact DWP helplines. more like this
tabling member constituency Wirral West more like this
tabling member printed
Margaret Greenwood more like this
uin 198860 more like this
answer
answer
is ministerial correction false more like this
date of answer remove filter
answer text <p>The department has several contracts with external companies to answer calls from social security claimants across a range of DWP helplines.</p><p> </p><p>Details as follows:</p><p> </p><table><tbody><tr><td><p><strong>Supplier</strong></p></td><td><p><strong>Contract</strong></p></td><td><p><strong>Brief Description</strong></p></td><td><p> </p></td></tr><tr><td><p>Serco</p></td><td><p>PIP</p></td><td><p>For customers wishing to make a claim for PIP</p></td><td><p> </p></td></tr><tr><td rowspan="4"><p> </p></td><td><p>UC</p></td><td><p>For customers requiring an appointment for their UC claim</p></td><td><p> </p></td></tr><tr><td><p>Warm Home Discount</p></td><td><p>For Pension Credit customers requiring help with fuel bills</p></td><td><p> </p></td></tr><tr><td><p>Package B</p></td><td><p><ul><li>Carers Allowance – for customers wanting a claim pack</li><li>DLA/AA – for customers wanting a claim pack</li><li>National Benefit Fraud Helpline – taking details from citizens wanting to report suspected fraud activity</li><li>NINO appointments - making an appointment for NINO applicants</li><li>Jobcentre Enquiry Line – for customers wishing to contact a Jobcentre</li></ul></p></td><td><p> </p></td></tr><tr><td><p>Support for Mortgage Interest</p></td><td><p>For customers requiring an Informed Discussion about help with mortgage interest</p></td><td><p> </p></td></tr><tr><td><p>G4S</p></td><td rowspan="2"><p>CMG Options</p></td><td rowspan="2"><p>For separating parents requiring advice about maintenance options</p></td><td><p> </p></td></tr><tr><td rowspan="2"><p> </p></td></tr><tr><td><p>Package A</p></td><td><p><ul><li>Pension Credit claims – for customers wishing to claim Pension Credit</li><li>Pension Credit Enquiries – for customers enquiring about their Pension Credit claim</li><li>State Pension Enquiries – for customers enquiring about their State Pension claim</li><li>Winter Fuel Enquiry Line – for customers enquiring about Winter Fuel payments</li><li>Jobseekers Allowance (JSA) New Claims – for customers wishing to claim JSA</li><li>Jobseekers Allowance Online (JSAOL) – appointment booking for customers applying for JSA online</li></ul></p></td><td><p> </p></td></tr><tr><td><p>Teleperformance</p></td><td><p>Pension Wise</p></td><td><p>First point of contact for customers requiring a Pension Wise appointment</p></td><td><p> </p></td></tr></tbody></table><p> </p><p> </p>
answering member constituency North Swindon more like this
answering member printed Justin Tomlinson more like this
question first answered
remove filter
answering member
4105
label Biography information for Justin Tomlinson more like this
tabling member
4400
label Biography information for Margaret Greenwood more like this