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1013174

registered interest
date	23/11/2018
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Universal Credit
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what the number and proportion is of Universal Credit claimants who repaid an advance payment in the most recent month for which data is available.
tabling member constituency	Hornsey and Wood Green
tabling member printed	Catherine West
uin	195128
answer	answer is ministerial correction date of answer 28/11/2018 answer text <p>Our latest internal data on the proportion of eligible UC Full Service claims that repaid an advance payment in Sep 2018 showed 41% (370,000 claims, rounded to the nearest 10,000).</p> answering member constituency Reading West answering member printed Alok Sharma question first answered 28/11/2018 18:34:54 answering member 4014 label Biography information for Sir Alok Sharma
tabling member	4523 label Biography information for Catherine West

1013175

registered interest
date	23/11/2018
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Universal Credit
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what the number and proportion is of universal credit claimants who had a deduction to repay a benefit overpayment in the most recent month for which data is available.
tabling member constituency	Hornsey and Wood Green
tabling member printed	Catherine West
uin	195129
answer	answer is ministerial correction date of answer 28/11/2018 answer text <p>The Department for Work and Pensions (DWP) has a duty to protect public funds and an obligation to ensure that, in accordance with social security legislation, any overpayment of benefit resulting from claimant error or fraud is recovered.</p><p> </p><p>I can confirm that there were 92,760 Universal Credit claimants who had a deduction from their Universal Credit as a recovery against a benefit overpayment within October 2018.</p><p> </p><p>Housing costs are defined in two ways:</p><ol><li>Owner-occupier service charges and</li><li>Rent, including service charges</li></ol><p> </p><p>The information on (a) is not readily available and could only be provided at disproportionate cost.</p><p> </p><p>The latest available data is for eligible claims to UC Full Service that are due a payment in September 2018. Of these claims, 5% have a deduction from their standard allowance to repay rent arrears. This equates to 45,000 claims (rounded to the nearest 1,000).</p> answering member constituency North Swindon answering member printed Justin Tomlinson grouped question UIN 195130 195131 question first answered 28/11/2018 16:05:44 answering member 4105 label Biography information for Justin Tomlinson
tabling member	4523 label Biography information for Catherine West

1013176

registered interest
date	23/11/2018
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Universal Credit: Housing
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what the number and proportion is of universal credit claimants who had a deduction to repay housing arrears in the most recent month for which data is available.
tabling member constituency	Hornsey and Wood Green
tabling member printed	Catherine West
uin	195130
answer	answer is ministerial correction date of answer 28/11/2018 answer text <p>The Department for Work and Pensions (DWP) has a duty to protect public funds and an obligation to ensure that, in accordance with social security legislation, any overpayment of benefit resulting from claimant error or fraud is recovered.</p><p> </p><p>I can confirm that there were 92,760 Universal Credit claimants who had a deduction from their Universal Credit as a recovery against a benefit overpayment within October 2018.</p><p> </p><p>Housing costs are defined in two ways:</p><ol><li>Owner-occupier service charges and</li><li>Rent, including service charges</li></ol><p> </p><p>The information on (a) is not readily available and could only be provided at disproportionate cost.</p><p> </p><p>The latest available data is for eligible claims to UC Full Service that are due a payment in September 2018. Of these claims, 5% have a deduction from their standard allowance to repay rent arrears. This equates to 45,000 claims (rounded to the nearest 1,000).</p> answering member constituency North Swindon answering member printed Justin Tomlinson grouped question UIN 195129 195131 question first answered 28/11/2018 16:05:44 answering member 4105 label Biography information for Justin Tomlinson
tabling member	4523 label Biography information for Catherine West

1013177

registered interest
date	23/11/2018
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Universal Credit: Housing
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, how many and what proportion of universal credit claimants who had a deduction to repay housing arrears in the most recent month for which data is available.
tabling member constituency	Hornsey and Wood Green
tabling member printed	Catherine West
uin	195131
answer	answer is ministerial correction date of answer 28/11/2018 answer text <p>The Department for Work and Pensions (DWP) has a duty to protect public funds and an obligation to ensure that, in accordance with social security legislation, any overpayment of benefit resulting from claimant error or fraud is recovered.</p><p> </p><p>I can confirm that there were 92,760 Universal Credit claimants who had a deduction from their Universal Credit as a recovery against a benefit overpayment within October 2018.</p><p> </p><p>Housing costs are defined in two ways:</p><ol><li>Owner-occupier service charges and</li><li>Rent, including service charges</li></ol><p> </p><p>The information on (a) is not readily available and could only be provided at disproportionate cost.</p><p> </p><p>The latest available data is for eligible claims to UC Full Service that are due a payment in September 2018. Of these claims, 5% have a deduction from their standard allowance to repay rent arrears. This equates to 45,000 claims (rounded to the nearest 1,000).</p> answering member constituency North Swindon answering member printed Justin Tomlinson grouped question UIN 195129 195130 question first answered 28/11/2018 16:05:44 answering member 4105 label Biography information for Justin Tomlinson
tabling member	4523 label Biography information for Catherine West

1011435

registered interest
date	21/11/2018
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Social Security Benefits: Medical Examinations
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what steps her Department is taking to ensure confidentiality of medical information handled by contracted employment support allowance and personal independence payment assessors.
tabling member constituency	Edinburgh North and Leith
tabling member printed	Deidre Brock
uin	194249
answer	answer is ministerial correction date of answer 28/11/2018 answer text <p>The contracts for the Departments Health Providers who are assessing the needs of claimants for Employment and Support Allowance and Personal Independence Payment include strict confidentiality clauses for the protection of personal medical information. The highest priority is placed on confidentiality, protecting the information the Health Providers hold about claimants securely. The Health Providers have detailed and strictly enforced policies relating to data protection and records management to ensure that the data they hold is dealt with in accordance with the requirements of the contracts.</p> answering member constituency Truro and Falmouth answering member printed Sarah Newton question first answered 28/11/2018 16:35:35 answering member 4071 label Biography information for Sarah Newton
tabling member	4417 label Biography information for Deidre Brock

1011516

registered interest
date	21/11/2018
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Universal Credit: Telephone Services
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what the average waiting time is for a person calling the universal credit helpline to be connected to an agent.
tabling member constituency	Wirral West
tabling member printed	Margaret Greenwood
uin	194163
answer	answer is ministerial correction date of answer 28/11/2018 answer text <p>Universal Credit is a 24 hour, seven day a week digital service that allows claimants to check their Universal Credit benefit payments, notify us of changes and record notes via an online journal facility. We also see claimants regularly face-to-face in jobcentres and they can contact us via the telephone outside of these appointments. In addition, this summer we introduced a new approach where established claimants who call the Universal Credit helpline are connected directly to the person or team who are dealing with the case.</p><p> </p><p>The average waiting time for a person calling the Universal Credit Full Service helpline in the month of October 2018 was 3 minutes and 58 seconds.</p><p> </p><p>Our Average Speed of Answer (ASA) measure is the average customer wait time from the point of entering a queue to connection to an agent. This excludes any time spent in pre-queue messaging and any wait time for calls ultimately abandoned by callers prior to answer.</p><p> </p><p>Notes:</p><p> </p><p>Data Source: BT - OPMIS and Historical Management Information (GI2 – HMI)</p><p>Outsourced partner data is included.</p><p>The data supplied is derived from unpublished management information, which was collected for internal Departmental use only and has not been quality assured to National Statistics or Official Statistics publication standard. The data should therefore be treated with caution.</p><p> </p> answering member constituency Reading West answering member printed Alok Sharma question first answered 28/11/2018 10:31:50 answering member 4014 label Biography information for Sir Alok Sharma previous answer version 87211 answering member constituency Reading West answering member printed Alok Sharma answering member 4014 label Biography information for Sir Alok Sharma
tabling member	4400 label Biography information for Margaret Greenwood

1011598

registered interest
date	21/11/2018
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Funeral Payments: Overpayments
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, how many overpayments of funeral payments her Department has recovered in 2018.
tabling member constituency	High Peak
tabling member printed	Ruth George
uin	194206
answer	answer is ministerial correction date of answer 28/11/2018 answer text <p>We make low-cost funeral expense payments to people who receive (or whose partners receive) a qualifying benefit or Tax Credit. These are recoverable from the estate of the deceased, where possible, but we write most of them off as often there aren’t enough assets in the estate.</p><p><strong> </strong></p><p>Debt Management can also recover any Funeral Expenses Payments that were paid incorrectly; e.g. where a payment was made as a result of a qualifying benefit being claimed incorrectly either as a result of claimant error or fraud.</p><p> </p><p>Whilst DWP does hold data regarding this type of overpayment the numbers are low, less than 15 in total for the period requested.</p> answering member constituency North Swindon answering member printed Justin Tomlinson grouped question UIN 194207 194208 194209 question first answered 28/11/2018 16:54:12 answering member 4105 label Biography information for Justin Tomlinson
tabling member	4662 label Biography information for Ruth George

1011599

registered interest
date	21/11/2018
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Funeral Payments: Overpayments
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, how many overpayments of funeral payments her Department recovered in 2017.
tabling member constituency	High Peak
tabling member printed	Ruth George
uin	194207
answer	answer is ministerial correction date of answer 28/11/2018 answer text <p>We make low-cost funeral expense payments to people who receive (or whose partners receive) a qualifying benefit or Tax Credit. These are recoverable from the estate of the deceased, where possible, but we write most of them off as often there aren’t enough assets in the estate.</p><p><strong> </strong></p><p>Debt Management can also recover any Funeral Expenses Payments that were paid incorrectly; e.g. where a payment was made as a result of a qualifying benefit being claimed incorrectly either as a result of claimant error or fraud.</p><p> </p><p>Whilst DWP does hold data regarding this type of overpayment the numbers are low, less than 15 in total for the period requested.</p> answering member constituency North Swindon answering member printed Justin Tomlinson grouped question UIN 194206 194208 194209 question first answered 28/11/2018 16:54:12 answering member 4105 label Biography information for Justin Tomlinson
tabling member	4662 label Biography information for Ruth George

1011600

registered interest
date	21/11/2018
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Funeral Payments: Overpayments
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, how many overpayments of funeral payments her Department recovered in 2016.
tabling member constituency	High Peak
tabling member printed	Ruth George
uin	194208
answer	answer is ministerial correction date of answer 28/11/2018 answer text <p>We make low-cost funeral expense payments to people who receive (or whose partners receive) a qualifying benefit or Tax Credit. These are recoverable from the estate of the deceased, where possible, but we write most of them off as often there aren’t enough assets in the estate.</p><p><strong> </strong></p><p>Debt Management can also recover any Funeral Expenses Payments that were paid incorrectly; e.g. where a payment was made as a result of a qualifying benefit being claimed incorrectly either as a result of claimant error or fraud.</p><p> </p><p>Whilst DWP does hold data regarding this type of overpayment the numbers are low, less than 15 in total for the period requested.</p> answering member constituency North Swindon answering member printed Justin Tomlinson grouped question UIN 194206 194207 194209 question first answered 28/11/2018 16:54:12 answering member 4105 label Biography information for Justin Tomlinson
tabling member	4662 label Biography information for Ruth George

1011601

registered interest
date	21/11/2018
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Funeral Payments: Overpayments
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, how many overpayments of funeral payments her Department recovered in 2015.
tabling member constituency	High Peak
tabling member printed	Ruth George
uin	194209
answer	answer is ministerial correction date of answer 28/11/2018 answer text <p>We make low-cost funeral expense payments to people who receive (or whose partners receive) a qualifying benefit or Tax Credit. These are recoverable from the estate of the deceased, where possible, but we write most of them off as often there aren’t enough assets in the estate.</p><p><strong> </strong></p><p>Debt Management can also recover any Funeral Expenses Payments that were paid incorrectly; e.g. where a payment was made as a result of a qualifying benefit being claimed incorrectly either as a result of claimant error or fraud.</p><p> </p><p>Whilst DWP does hold data regarding this type of overpayment the numbers are low, less than 15 in total for the period requested.</p> answering member constituency North Swindon answering member printed Justin Tomlinson grouped question UIN 194206 194207 194208 question first answered 28/11/2018 16:54:12 answering member 4105 label Biography information for Justin Tomlinson
tabling member	4662 label Biography information for Ruth George