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1010204

registered interest
date	19/11/2018
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Unemployed People: Social Security Benefits
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what recent estimate she has made of the number and proportion of unemployed people who are entitled to claim (a) jobseeker's allowance and (b) universal credit but are not doing so.
tabling member constituency	Birkenhead
tabling member printed	Frank Field
uin	192726
answer	answer is ministerial correction date of answer 27/11/2018 answer text <p>At this point in the Universal Credit (UC) rollout schedule, we are not able to distinguish between Jobseeker’s Allowance (JSA) and UC claims at entitlement level within the Family Resources Survey data (available on gov.uk) for the purposes of estimating take-up statistics. Therefore the JSA data are not of a suitable quality to be published. We are also unable to estimate UC take-up rates at present.</p><p> </p><p>In total, there are 700,000 households not claiming their full entitlement under the legacy system, that we expect will claim Universal Credit because it is a more accurate system.</p> answering member constituency Reading West answering member printed Alok Sharma question first answered 27/11/2018 18:15:14 answering member 4014 label Biography information for Sir Alok Sharma
tabling member	478 label Biography information for Lord Field of Birkenhead

1010206

registered interest
date	19/11/2018
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Social Security Benefits
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, how many and what proportion of new claims for (a) jobseeker's allowance and (b) employment and support allowance were processed within (i) five days and (ii) 10 days or longer within the most recent 12 months for which data are available.
tabling member constituency	Birkenhead
tabling member printed	Frank Field
uin	192728
answer	answer is ministerial correction date of answer 27/11/2018 answer text <p>The information requested is shown in the table below:</p><p> </p><table><tbody><tr><td><p> </p></td><td><p>Claims processed in 5 working days</p></td><td><p>%of claims processed in 5 working days</p></td><td><p>Claims processed in 10 working days</p></td><td><p>%of claims processed in 10 working days</p></td><td><p>Claims processed in 21 working days</p></td><td><p>%of claims processed in 21 working days</p></td><td><p>Total claims processed</p></td></tr><tr><td><p>Jobseeker’s Allowance (JSA)</p></td><td><p>165,570</p></td><td><p>23.53%</p></td><td><p>578,170</p></td><td><p>82.17%</p></td><td><p>689,600</p></td><td><p>98.00%</p></td><td><p>703,660</p></td></tr><tr><td><p>Employment &amp; Support Allowance (ESA)</p></td><td><p>248,540</p></td><td><p>55.36%</p></td><td><p>358,830</p></td><td><p>79.93%</p></td><td><p>415,590</p></td><td><p>92.57%</p></td><td><p>448,930</p></td></tr></tbody></table><p> </p><p><strong>Notes: </strong></p><p><strong> </strong></p><p>The period the data covers is from 1 November 2017 to 31 October 2018.</p><p> </p><p>All volumes are rounded to the nearest 10. For context figures for the total claims cleared have also been provided.</p><p> </p><p>The claims cleared within 10 and 21 days figures are cumulative and as such includes the claims cleared within 5 or 10 days respectively.</p><p> </p><p>Claim processing times may be affected by the verification issues (such as wage slips). ESA and JSA claimants are paid in arrears, usually on a fortnightly basis.</p><p> </p><p>The data provided relates to the initial ESA assessment phase prior to the Work Capability Assessment.</p><p> </p><p>This data is from the Management Information System Programme (MISP), a Departmental</p><p>performance management, data capture and reporting tool. This type of internal management information does not form part of the official statistics outputs that are released by the Department in</p><p>accordance with the UK Statistics Authority’s Code of Practice.</p> answering member constituency Reading West answering member printed Alok Sharma question first answered 27/11/2018 17:48:16 answering member 4014 label Biography information for Sir Alok Sharma
tabling member	478 label Biography information for Lord Field of Birkenhead

1010209

registered interest
date	19/11/2018
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Universal Credit
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, how many universal credit claimants each month are having more than 40 per cent of their monthly award deducted to repay debt.
tabling member constituency	Birkenhead
tabling member printed	Frank Field
uin	192731
answer	answer is ministerial correction date of answer 27/11/2018 answer text <p>Deductions may include a number of items that are debt repayments, but may also include other items such as payments to utility companies for current bills, or court fines. These are not debts. Disaggregating categories that represent debt, from those that do not, would incur a disproportionate cost.</p><p><strong> </strong></p><p>In August 2018, 0.6% of Universal Credit claimants had a deduction that exceeded the normal 40% maximum deduction rate (this does not include sanctions or fraud penalties which are reductions of benefit rather than deductions). In these cases, a priority order is applied so that deductions for arrears of housing costs or fuel costs are applied first, in order to to protect claimant welfare.</p> answering member constituency Reading West answering member printed Alok Sharma question first answered 27/11/2018 14:03:41 answering member 4014 label Biography information for Sir Alok Sharma
tabling member	478 label Biography information for Lord Field of Birkenhead

1010211

registered interest
date	19/11/2018
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Social Security Benefits: Telephone Services
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, how many calls have been made to each of her Department's benefit telephone lines in each of the last 18 months for which data are available.
tabling member constituency	Birkenhead
tabling member printed	Frank Field
uin	192733
answer	answer is ministerial correction date of answer 27/11/2018 answer text <p>Information about the total calls offered to the Department’s benefit telephone lines for the 18 month period May 2017 to October 2018 for which data is available has been published in the House of Commons Library<strong>.</strong></p><p> </p><p>The total number of calls across the Department have remained at a consistent level since May 2017. During this period we have rolled out Universal Credit, the Universal Credit caseload has risen to over 1.3 million, and we have been receiving calls from Universal Credit claimants that would previously have gone to HMRC or Local Authorities.</p><p> </p><p>The requested information is in the attached document.</p><p> </p> answering member constituency North Swindon answering member printed Justin Tomlinson question first answered 27/11/2018 17:39:19 answering member 4105 label Biography information for Justin Tomlinson attachment 1 file name Telephony.docx title Telephony
tabling member	478 label Biography information for Lord Field of Birkenhead

1010396

registered interest
date	19/11/2018
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Universal Credit
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, how many universal credit cases have been closed in error in the most recent 12 months for which data are available; and what the time taken was for each of those cases to be rebuilt.
tabling member constituency	Birkenhead
tabling member printed	Frank Field
uin	192748
answer	answer is ministerial correction date of answer 27/11/2018 answer text <p>The information requested is not readily available and could only be provided at disproportionate cost. Information about cases deleted in error is provided in my answer on 19 November to Question <a href="https://www.parliament.uk/business/publications/written-questions-answers-statements/written-question/Commons/2018-11-13/190789/" target="_blank">190789</a> .</p> answering member constituency Reading West answering member printed Alok Sharma question first answered 27/11/2018 18:31:28 answering member 4014 label Biography information for Sir Alok Sharma
tabling member	478 label Biography information for Lord Field of Birkenhead