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answering dept short name	Work and Pensions
min date	2018-11-15
answer › date of answer	2018-11-22
hansard heading	Social Security Benefits: Telephone Services

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Search Results

registered interest

date

exactly:

or between:
and

answering body

answering dept id

answering dept short name

answering dept sort name

hansard heading

house id

legislature


pref label

question text

tabling member constituency

tabling member printed

uin

answer

is ministerial correction

date of answer

exactly:

or between:
and

answer text

answering member constituency

answering member printed

question first answered

answering member


label

tabling member


label

1010210

registered interest

date

19/11/2018

answering body

Department for Work and Pensions

answering dept id

answering dept short name

Work and Pensions

answering dept sort name

Work and Pensions

hansard heading

Social Security Benefits: Telephone Services

house id

legislature

25259

pref label	House of Commons

question text

To ask the Secretary of State for Work and Pensions, how many members of staff directly employed by her Department or contracted to work for her Department have been available to answer incoming calls to each benefit telephone line in each of the last 18 months for which data are available.

tabling member constituency

Birkenhead

tabling member printed

Frank Field

uin

192732

answer

is ministerial correction

date of answer

22/11/2018

answer text

<p>A large proportion of our staff are multi-skilled to answer the phone and process claims, and therefore we do not capture the data requested. The information we do hold is as follows:</p><p>Across all business groups each day we are likely to have 5,000 - 7,500 DWP staff and contractors actively on the phones delivering customer service. We retain the flexibility to adjust the number of colleagues working on some of the core functions to accommodate fluctuations in demand.</p>

answering member constituency

Reading West

answering member printed

Alok Sharma

question first answered

22/11/2018 16:28:55

answering member

4014

label	Biography information for Sir Alok Sharma

tabling member

478

label	Biography information for Lord Field of Birkenhead