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<p>(a) DWP are key stakeholders in the development of the new HMRC Government Gateway
Service. HMRC are leading on user research around accessibility with DWP participation
via Government Departmental Working Groups.</p><p>(b) We are working with partner
organisations and with other departments to understand the level of support users
of government services need. As part of this programme of work we are looking at the
current internet devices we have in our Jobcentre Plus Offices, this includes Digital
propensity, Digital Inclusion and the level of support DWP provides. DWP assures all
our digital services meet the quality requirements of the Digital Service Standard
which, includes both accessibility and assisted digital needs. Face to face appointments’
for claimants and free phone lines are part of the breadth of services we also have
available to people without digital access.</p>
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