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<p>The Department is continually working to improve the claimant journey for Universal
Credit. The Universal Credit Full Service Claimant Survey found that 98 per cent of
claims are made online, and that nearly half of claimants had help from others or
from their jobcentre adviser to do so, demonstrating that those who need it are accessing
the support available to them.</p><p> </p><p>The survey also found that 31 per cent
of claimants said they need more on-going support with using their Universal Credit
digital account. To address this, we are investing up to £200 million into budgeting
and digital support, to help claimants with the transition to Universal Credit. This
is delivered by the Department and through partners such as local authorities and
other third party organisations.</p><p> </p><p>All jobcentres across the country have
free Wi-Fi, and there are more than 8,000 computers available to support customers
who need help with making their claim digitally and applying for jobs online. Work
coaches will also assist anyone who needs assistance. If people cannot get online
we have also a freephone helpline available.</p>
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