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825599

registered interest
date	18/01/2018
answering body	Ministry of Justice
answering dept id	54
answering dept short name	Justice
answering dept sort name	Justice
hansard heading	Legal Ombudsman: Training
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Justice, what training staff of the Legal Ombudsman are required to complete.
tabling member constituency	Leeds North West
tabling member printed	Alex Sobel
uin	123727
answer	answer is ministerial correction date of answer 23/01/2018 answer text <p>All operational Legal Ombudsman staff complete a comprehensive induction. This includes training on:</p><ul><li>The business process;</li><li>scheme rules;</li><li>service principles and values;</li><li>the legal process of the scheme;</li><li>jurisdiction of the scheme;</li><li>investigation planning;</li><li>evidence collection;</li><li>quality assurance; and</li><li>case decisions.</li></ul><p> </p><p>In addition, all staff receive IT, health and safety, equality and diversity and protecting information training annually.</p><p> </p><p>There is also a wide range of additional training and professional development available. For example, the Dispute Resolution qualification from Queen Margaret University. Year one is at Post-Graduate Certificate level; year two at Post-Graduate Diploma level and then a further year converts it to an MSc.</p> answering member constituency South East Cambridgeshire answering member printed Lucy Frazer question first answered 23/01/2018 17:38:57 answering member 4517 label Biography information for Lucy Frazer
tabling member	4658 label Biography information for Alex Sobel

825600

registered interest
date	18/01/2018
answering body	Ministry of Justice
answering dept id	54
answering dept short name	Justice
answering dept sort name	Justice
hansard heading	Legal Ombudsman: Complaints
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Justice, how many complaints the Legal Ombudsman has received about its service in the year 2016-2017.
tabling member constituency	Leeds North West
tabling member printed	Alex Sobel
uin	123728
answer	answer is ministerial correction date of answer 23/01/2018 answer text <p>The Legal Ombudsman received 87,193 contacts (calls, letters and e-mails), and accepted 7,223 legal services jurisdiction cases and 2,290 claims management jurisdiction cases for investigation in 2016-2017. In the same period it received 118 complaints about its service. This represents about 1% of its caseload.</p><p> </p><p> </p> answering member constituency South East Cambridgeshire answering member printed Lucy Frazer question first answered 23/01/2018 17:39:24 answering member 4517 label Biography information for Lucy Frazer
tabling member	4658 label Biography information for Alex Sobel