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776086

registered interest
date	23/10/2017
answering body	Department for Digital, Culture, Media and Sport
answering dept id	10
answering dept short name	Digital, Culture, Media and Sport
answering dept sort name	Digital, Culture, Media and Sport
hansard heading	Government Departments: Telephone Services
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Digital, Culture, Media and Sport, what steps she is taking to tackle companies who operate premium rate telephone numbers which forward calls to Government Departments.
tabling member constituency	Glasgow North West
tabling member printed	Carol Monaghan
uin	108969
answer	answer is ministerial correction date of answer 26/10/2017 answer text <p>The Phone-paid Services Authority (PSA) regulates premium rate services in the UK. In order to operate a premium rate service, providers must register with the PSA and abide by their Code of Practice, which is approved by the Office of Communications. Providers of information, communication and signposting services, which connect consumers to specific organisations via premium rate numbers on the 087 and 090 number ranges must also comply with a set of additional requirements (Special Conditions) designed to provide additional protections for consumers.</p><p> </p><p>Where the PSA has reason to believe that providers of such services may be in breach of the Code of Practice or the Special Conditions, they may investigate and in serious cases will refer them to its Code Adjudication Tribunal, which has the power to impose sanctions and orders, including fines, refunds to consumers and suspending the service in question.</p><p> </p> answering member constituency West Suffolk answering member printed Matt Hancock question first answered 26/10/2017 13:34:04 answering member 4070 label Biography information for Matt Hancock
tabling member	4443 label Biography information for Carol Monaghan

776087

registered interest
date	23/10/2017
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Department for Work and Pensions: Telephone Services
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what financial support he plans to make available for customers who have already incurred significant telephone charges through contacting his Department about their benefit claims.
tabling member constituency	Glasgow North West
tabling member printed	Carol Monaghan
uin	108968
answer	answer is ministerial correction date of answer 26/10/2017 answer text <p>The administrative process of identifying and compensating call charges retrospectively would present an unacceptable cost to the tax payer.</p><p><strong> </strong></p> answering member constituency Gosport answering member printed Caroline Dinenage question first answered 26/10/2017 10:43:09 answering member 4008 label Biography information for Dame Caroline Dinenage
tabling member	4443 label Biography information for Carol Monaghan