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603936

registered interest
date	17/10/2016
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	State Retirement Pensions
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty’s Government, further to the Written Answers by Lord Freud on 15 September (HL1460, HL1461 and HL1462), what assessment they have made of (1) the proportion of addresses held by the Department for Work and Pensions that are incorrect, and (2) the number of people who will not have received a letter informing them of the change in their state pension age.
tabling member printed	Baroness Altmann
uin	HL2332
answer	answer is ministerial correction date of answer 31/10/2016 answer text <p>This information requested is not collated centrally and could only be provided at disproportionate cost.</p> answering member printed Lord Freud question first answered 31/10/2016 12:25:04 answering member 3893 label Biography information for Lord Freud
tabling member	4533 label Biography information for Baroness Altmann

603937

registered interest
date	17/10/2016
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	State Retirement Pensions
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty’s Government, further to the Written Answer by Lord Freud on 15 September (HL1462), what action was taken to trace new addresses and re-send letters to those affected by the increase in State Pension Age under the Pensions Act 2011; and for whom letters sent between January 2012 and November 2013 were returned due to the Department for Work and Pensions having the incorrect address.
tabling member printed	Baroness Altmann
uin	HL2333
answer	answer is ministerial correction date of answer 31/10/2016 answer text <p>The Department has a robust process in place to review all incorrect address returns and properly scrutinise and update customer account details when an address is confirmed. Letters are issued to the latest address held on our records. DWP takes all reasonable steps to determine the correct address. For State Pensions this may include contact through Local Authority or a DWP Visiting Officer. Where an updated address is confirmed the customer account details are amended.</p><p>Information on the number of individuals who had letters returned due to incorrect address details, and details on resending letters is not collated centrally and could only be provided at disproportionate cost.</p> answering member printed Lord Freud question first answered 31/10/2016 12:25:30 answering member 3893 label Biography information for Lord Freud
tabling member	4533 label Biography information for Baroness Altmann

603938

registered interest
date	17/10/2016
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	State Retirement Pensions
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty’s Government, further to the Written Answer by Lord Freud on 15 September (HL1462), what happens to letters that are returned undelivered when incorrect details are held.
tabling member printed	Baroness Altmann
uin	HL2334
answer	answer is ministerial correction date of answer 31/10/2016 answer text <p>Letters are issued to the latest address held on our records. Whilst the onus is on our citizens to notify appropriate Departments of their current address, DWP takes all reasonable steps to determine the correct address when letters are returned. This includes scrutinising all available DWP systems to determine if a revised address is held. At the time of the age equalisation communications campaign the process for State Pension included contact through Local Authorities or a DWP Visiting Officer. Where an updated address is confirmed the customer account details are amended.</p> answering member printed Lord Freud question first answered 31/10/2016 14:03:34 answering member 3893 label Biography information for Lord Freud
tabling member	4533 label Biography information for Baroness Altmann