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573925

registered interest
date	02/09/2016
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Social Security Benefits
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what assessment his Department has made of the effect on claimants of having no timescale within which his Department must return a mandatory reconsideration decision to the claimant.
tabling member constituency	Banff and Buchan
tabling member printed	Dr Eilidh Whiteford
uin	44468
answer	answer is ministerial correction date of answer 12/09/2016 answer text <p>There has been no statutory requirement to make a benefit decision within a specified time since 1998. This applies equally to a claim for benefit, an application for review and, since it was introduced in April 2013, an application for Mandatory Reconsideration. Decisions are made without delay – whilst giving claimants every opportunity to provide new and additional evidence to support their application.</p> answering member constituency Portsmouth North answering member printed Penny Mordaunt question first answered 12/09/2016 11:02:01 answering member 4017 label Biography information for Penny Mordaunt
tabling member	3911 label Biography information for Dr Eilidh Whiteford

573933

registered interest
date	02/09/2016
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Universal Credit: ICT
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what plans are in place to ensure that a server issue with the universal credit portal does not reoccur.
tabling member constituency	Banff and Buchan
tabling member printed	Dr Eilidh Whiteford
uin	44472
answer	answer is ministerial correction date of answer 12/09/2016 answer text <p>Whenever a service problem is identified the Department always prioritises claimants first ensuring their payments are not interrupted. In this instance the outage impacted only 24 of the 712 Jobcentres across Great Britain and none of the claimants impacted experienced a delay in their payments.</p><p>The performance of all systems is continuously monitored on many resilient servers and in the event of an outage an immediate impact assessment is made and appropriate action taken to ensure normal service is resumed at the earliest possible opportunity and the impact on claimants is minimised.</p><p>We continually assess the performance of our suppliers, and underlying engineering, to ensure systems are available to meet the needs of claimants and the Department. With the exception of this isolated supplier outage the performance of the UC portal has been higher than expected, however, further improvements to resilience were already under active consideration as part of preparing for UC Full Service national expansion.</p> answering member constituency East Hampshire answering member printed Damian Hinds grouped question UIN 44473 44510 question first answered 12/09/2016 10:54:57 answering member 3969 label Biography information for Damian Hinds
tabling member	3911 label Biography information for Dr Eilidh Whiteford

573934

registered interest
date	02/09/2016
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Universal Credit: ICT
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, if his Department will prepare an impact assessment of any future server outage on the universal credit portal.
tabling member constituency	Banff and Buchan
tabling member printed	Dr Eilidh Whiteford
uin	44473
answer	answer is ministerial correction date of answer 12/09/2016 answer text <p>Whenever a service problem is identified the Department always prioritises claimants first ensuring their payments are not interrupted. In this instance the outage impacted only 24 of the 712 Jobcentres across Great Britain and none of the claimants impacted experienced a delay in their payments.</p><p>The performance of all systems is continuously monitored on many resilient servers and in the event of an outage an immediate impact assessment is made and appropriate action taken to ensure normal service is resumed at the earliest possible opportunity and the impact on claimants is minimised.</p><p>We continually assess the performance of our suppliers, and underlying engineering, to ensure systems are available to meet the needs of claimants and the Department. With the exception of this isolated supplier outage the performance of the UC portal has been higher than expected, however, further improvements to resilience were already under active consideration as part of preparing for UC Full Service national expansion.</p> answering member constituency East Hampshire answering member printed Damian Hinds grouped question UIN 44472 44510 question first answered 12/09/2016 10:54:57 answering member 3969 label Biography information for Damian Hinds
tabling member	3911 label Biography information for Dr Eilidh Whiteford

573938

registered interest
date	02/09/2016
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Universal Credit: ICT
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what estimate he has made of the number of people who were affected by the recent server issue affecting the universal credit portal; and if he will make a statement.
tabling member constituency	Banff and Buchan
tabling member printed	Dr Eilidh Whiteford
uin	44510
answer	answer is ministerial correction date of answer 12/09/2016 answer text <p>Whenever a service problem is identified the Department always prioritises claimants first ensuring their payments are not interrupted. In this instance the outage impacted only 24 of the 712 Jobcentres across Great Britain and none of the claimants impacted experienced a delay in their payments.</p><p>The performance of all systems is continuously monitored on many resilient servers and in the event of an outage an immediate impact assessment is made and appropriate action taken to ensure normal service is resumed at the earliest possible opportunity and the impact on claimants is minimised.</p><p>We continually assess the performance of our suppliers, and underlying engineering, to ensure systems are available to meet the needs of claimants and the Department. With the exception of this isolated supplier outage the performance of the UC portal has been higher than expected, however, further improvements to resilience were already under active consideration as part of preparing for UC Full Service national expansion.</p> answering member constituency East Hampshire answering member printed Damian Hinds grouped question UIN 44472 44473 question first answered 12/09/2016 10:54:56 answering member 3969 label Biography information for Damian Hinds
tabling member	3911 label Biography information for Dr Eilidh Whiteford