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<p>The number of Contracted (Agency) staff is difficult to calculate due to the number
of different agencies used and the often short term, varied work they are engaged
to do. The number of contracted (agency) staff compared to the number of permanent
staff is relatively low and accounts for less than 10% of the workforce costs with
most contracted (agency) staff covering <em>ad hoc</em> operational requirements.</p><p>The
percentage of workforce costs that represent agency staff for the years 2009 to 2015
were as follows:</p><table><tbody><tr><td><p>2009/10</p></td><td><p>2.84% of staff
costs</p></td></tr><tr><td><p>2010/11</p></td><td><p>2.17% of staff costs</p></td></tr><tr><td><p>2011/12</p></td><td><p>4.11%
of staff costs</p></td></tr><tr><td><p>2012/13</p></td><td><p>4.34% of staff costs</p></td></tr><tr><td><p>2013/14</p></td><td><p>6.00
% of staff costs</p></td></tr><tr><td><p>2014/15</p></td><td><p>8.11% of staff costs</p></td></tr></tbody></table><p>Along
with growing guaranteed hours staff, contracted (Agency) staff have helped with the
flexibility of the business needs since the directorate restructured to a smaller
core team in 2011 and 2013 and in response to a growing banqueting and events business
through income generation initiatives. As a result total staff costs have been much
better controlled by being able to have a flexible resource which resources up to
peaks in demand rather than having too many staff during quieter periods.</p>
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