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<p /> <p>The Department’s current policy is that calls to claim benefit by telephone
should be free to a customer so it uses 0800 free phone numbers where these calls
typically take longer. The current Department for Work and Pensions (DWP) policy is
that all calls should be free to our 0800 numbers to claim:</p><p> </p><p>· State
Pension;</p><p>· Pension Credit;</p><p>· Jobseeker’s Allowance;</p><p>· Income Support;</p><p>·
Employment Support Allowance; and,</p><p>· Personal Independence Payment</p><p> </p><p>It
is free to call DWP 0800 numbers from all major landline providers. DWP has secured
agreements to ensure that it is free to call via six of the UK’s largest mobile phone
operators.</p><p> </p><p>For other enquiry helplines the Department has now introduced
0345 numbers and has started the process to cease offering 0845 number options from
1 July. Any charges that apply to these calls will be set by the customer’s telephone
or mobile operator and vary depending on call plan type and the time of day at which
the call is made.</p><p> </p><p>Calls to 0345 numbers cost no more than a standard
geographic call, and count towards any free or inclusive minutes in your landline
or mobile phone contract. DWP does not use premium rate numbers.</p>
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