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391037

registered interest
date	17/07/2015
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Low Incomes
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, when he intends to publish the next edition of the Low Income Dynamics analysis.
tabling member constituency	Birkenhead
tabling member printed	Frank Field
uin	7837
answer	answer is ministerial correction date of answer 07/09/2015 answer text <p /> <p>The Department for Work and Pensions is currently analysing the first four waves of the new Understanding Society survey in order to produce an updated Low Income Dynamics publication. We will pre-announce the timing of the publication in line with National Statistics Codes of Practice at the appropriate stage in this analysis.</p> answering member constituency Witham answering member printed Priti Patel question first answered 07/09/2015 16:35:04 answering member 4066 label Biography information for Priti Patel
tabling member	478 label Biography information for Lord Field of Birkenhead

391042

registered interest
date	17/07/2015
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Department for Work and Pensions: Telephone Services
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, how many higher-rate telephone numbers his Department operates for new and existing claimants, and for which benefit categories; and what the average cost and duration is of each call to each of those numbers by benefit category.
tabling member constituency	Birkenhead
tabling member printed	Frank Field
uin	7892
answer	answer is ministerial correction date of answer 07/09/2015 answer text <p /> <p>The Department’s current policy is that calls to claim benefit by telephone should be free to a customer so it uses 0800 free phone numbers where these calls typically take longer. The current Department for Work and Pensions (DWP) policy is that all calls should be free to our 0800 numbers to claim:</p><p> </p><p>· State Pension;</p><p>· Pension Credit;</p><p>· Jobseeker’s Allowance;</p><p>· Income Support;</p><p>· Employment Support Allowance; and,</p><p>· Personal Independence Payment</p><p> </p><p>It is free to call DWP 0800 numbers from all major landline providers. DWP has secured agreements to ensure that it is free to call via six of the UK’s largest mobile phone operators.</p><p> </p><p>For other enquiry helplines the Department has now introduced 0345 numbers and has started the process to cease offering 0845 number options from 1 July. Any charges that apply to these calls will be set by the customer’s telephone or mobile operator and vary depending on call plan type and the time of day at which the call is made.</p><p> </p><p>Calls to 0345 numbers cost no more than a standard geographic call, and count towards any free or inclusive minutes in your landline or mobile phone contract. DWP does not use premium rate numbers.</p> answering member constituency Witham answering member printed Priti Patel question first answered 07/09/2015 15:37:27 answering member 4066 label Biography information for Priti Patel
tabling member	478 label Biography information for Lord Field of Birkenhead