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392046

registered interest
date	22/07/2015
answering body	Ministry of Defence
answering dept id	11
answering dept short name	Defence
answering dept sort name	Defence
hansard heading	Ministry of Defence: Public Bodies
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty’s Government what organisations have been established in the last five years by the Ministry of Defence that are wholly funded from within its budget; and which of those are not subject to civil service pay scales, terms or conditions, and why.
tabling member printed	Lord Moonie
uin	HL1801
answer	answer is ministerial correction date of answer 30/07/2015 answer text <p>The Ministry of Defence (MOD) has set up two arm's length organisations in the last five years that are wholly funded from within its budget.</p><p>Defence Equipment and Support was set up as a bespoke trading entity on 1 April 2014. It has a number of freedoms and flexibilities to manage its own business, outputs and workforce within an operating cost envelope set to drive significant efficiencies. This includes the freedom to implement its own pay and grading structures to reflect the highly specialised labour market in which it operates.</p><p>The Single Source Regulations Office (SSRO) was established by the Defence Reform Act (DRA) 2014. The SSRO is wholly funded from within the MOD budget, via grant-in-aid. SSRO employees are not subject to civil service pay scales, terms and conditions. The DRA specifies that SSRO employees are not in the civil service of the state, ensuring the independent discharge of their duties.</p> answering member printed Earl Howe question first answered 30/07/2015 13:45:27 answering member 2000 label Biography information for Earl Howe
tabling member	621 label Biography information for Lord Moonie

392049

registered interest
date	22/07/2015
answering body	Ministry of Defence
answering dept id	11
answering dept short name	Defence
answering dept sort name	Defence
hansard heading	Defence: Inflation
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty’s Government what is their estimate of defence inflation over the next five years.
tabling member printed	Lord Moonie
uin	HL1804
answer	answer is ministerial correction date of answer 30/07/2015 answer text <p>The Ministry of Defence does not produce future forecasts of defence inflation. Historic figures can be found in the 2013/14 Defence Inflation Estimate, attached here for convenience.</p><p> </p><p> </p> answering member printed Earl Howe question first answered 30/07/2015 13:46:20 answering member 2000 label Biography information for Earl Howe attachment 1 file name 20150129_Defence_Inflation_Statistical_Notice-201314-O.pdf title Defence Inflation Estimate
tabling member	621 label Biography information for Lord Moonie

392051

registered interest
date	22/07/2015
answering body	HM Treasury
answering dept id	14
answering dept short name	Treasury
answering dept sort name	CaTreasury
hansard heading	Money Laundering
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty’s Government whether they plan to require estate agents to carry out anti-money-laundering due diligence checks on the purchaser of a property, in addition to those they carry out on the seller.
tabling member printed	Lord Rooker
uin	HL1806
answer	answer is ministerial correction date of answer 30/07/2015 answer text <p>The Government will consult this year on transposing the 4th EU Money Laundering Directive in order to comply with the revised global standards of the Financial Action Task Force. We will use this to consult on other changes to improve the effectiveness of the UK’s anti-money laundering and counter terrorist finance regime, including whether or not to require estate agents to conduct due diligence on the buyer as well as the seller of a property.</p><p> </p><p> </p><p> </p><p>The Government is committed to protecting the financial system and national security, through effective and proportionate use of financial sanctions, anti-money laundering, counter-terrorist and proliferation finance measures. All those dealing with property transactions in the UK, including banks, lawyers and estate agents, are required to actively detect and prevent money laundering including reporting suspicious activity to the National Crime Agency and conducting customer due diligence using a risk-based approach.</p><p> </p><p> </p><p> </p><p><strong> </strong></p><p> </p><p><strong> </strong></p><p><strong><br> </strong></p> answering member printed Lord O'Neill of Gatley question first answered 30/07/2015 13:32:07 answering member 4536 label Biography information for Lord O'Neill of Gatley
tabling member	302 label Biography information for Lord Rooker

392069

registered interest
date	22/07/2015
answering body	Department for International Development
answering dept id	20
answering dept short name	International Development
answering dept sort name	International Development
hansard heading	Civilian Stabilisation Group
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty’s Government whether any of the Civilian Stabilisation Group have experience of devolved administration within the United Kingdom.
tabling member printed	Lord McConnell of Glenscorrodale
uin	HL1824
answer	answer is ministerial correction date of answer 30/07/2015 answer text <p>The Stabilisation Unit’s Civilian Stabilisation Group database does not provide the functionality to search for specific areas of an individual’s career history that does not directly correlate to stabilisation. A manual search of each individual’s profile would be required in order to provide this information and, as such, it would not be possible to obtain the information required without incurring a disproportionate cost.</p> answering member printed Baroness Verma question first answered 30/07/2015 13:30:27 answering member 3790 label Biography information for Baroness Verma
tabling member	4168 label Biography information for Lord McConnell of Glenscorrodale

392074

registered interest
date	22/07/2015
answering body	Department for International Development
answering dept id	20
answering dept short name	International Development
answering dept sort name	International Development
hansard heading	Overseas Aid
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty’s Government what proportion of the Department for International Development budget in the last two financial years was allocated to (1) British non-governmental aid organisations, and (2) indigenous non-governmental aid organisations directly assisted in-country by the Department; and how much was similarly allocated by the Foreign and Commonwealth Office and the Ministry of Defence.
tabling member printed	The Earl of Sandwich
uin	HL1829
answer	answer is ministerial correction date of answer 30/07/2015 answer text <p>Information on all UK Official Development Assistance (ODA) is only available on a calendar year basis.</p><p> </p><p>The percentage of total DFID and FCO Bilateral ODA disbursed through UK based non-governmental organisations (NGO’s) for 2012 and 2013, the last years for which figures are available.</p><p> </p><table><tbody><tr><td><p>Year</p></td><td><p>% Total DFID ODA</p></td><td><p>% Total FCO ODA</p></td></tr><tr><td><p>2012</p></td><td><p>8%</p></td><td><p>3%</p></td></tr><tr><td><p>2013</p></td><td><p>10%</p></td><td><p>3%</p></td></tr></tbody></table><p> </p><p> </p><p>The percentage of total DFID and FCO Bilateral ODA disbursed through developing-country based NGO’s for 2012 and 2013.</p><p> </p><table><tbody><tr><td><p>Year</p></td><td><p>% Total DFID ODA</p></td><td><p>% Total FCO ODA</p></td></tr><tr><td><p>2012</p></td><td><p>2%</p></td><td><p>2%</p></td></tr><tr><td><p>2013</p></td><td><p>3%</p></td><td><p>1%</p></td></tr></tbody></table><p> </p><p> </p><p> </p><p>The Ministry of Defence did not disburse ODA to non-governmental organisations during 2012 or 2013.</p> answering member printed Baroness Verma question first answered 30/07/2015 13:29:54 answering member 3790 label Biography information for Baroness Verma
tabling member	2109 label Biography information for The Earl of Sandwich

391947

registered interest
date	21/07/2015
answering body	HM Treasury
answering dept id	14
answering dept short name	Treasury
answering dept sort name	CaTreasury
hansard heading	Public Sector: Borrowing
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty’s Government what assessment they have made of how much public-sector borrowing will grow up to 2018–19 as a consequence of the fiscal changes announced in the recent budget.
tabling member printed	Lord Kennedy of Southwark
uin	HL1710
answer	answer is ministerial correction date of answer 30/07/2015 answer text <p>The government has set out a strategy that reduces the deficit at the same rate again in this Parliament as over the previous Parliament - that means reducing the deficit by 1.1 per cent of GDP a year on average, for the next four years. While, as set out in the Office for Budget Responsibility’s July Economic and Fiscal Outlook, borrowing is forecast to be £21 billion higher up to 2018-19, the resulting smoother fiscal path leads to a higher surplus and lower public sector net debt as a share of GDP, relative to the March Budget.</p><p> </p> answering member printed Lord O'Neill of Gatley question first answered 30/07/2015 13:31:22 answering member 4536 label Biography information for Lord O'Neill of Gatley
tabling member	4153 label Biography information for Lord Kennedy of Southwark

391993

registered interest
date	21/07/2015
answering body	Ministry of Defence
answering dept id	11
answering dept short name	Defence
answering dept sort name	Defence
hansard heading	Mediterranean Sea: Refugees
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty’s Government what Ministry of Defence costs in respect of naval operations concerning migrants in the Mediterranean are currently being funded by the Department for International Development.
tabling member printed	Lord Moonie
uin	HL1756
answer	answer is ministerial correction date of answer 30/07/2015 answer text <p>The Department for International Development is not providing funding for current Ministry of Defence naval operations concerning migrants in the Mediterranean.</p> answering member printed Earl Howe question first answered 30/07/2015 13:44:16 answering member 2000 label Biography information for Earl Howe
tabling member	621 label Biography information for Lord Moonie

391288

registered interest
date	20/07/2015
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Middle East: British Nationals Abroad
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty’s Government how many British nationals are estimated to have travelled abroad to Syria and Iraq to join extremist groups since October 2014; how many have since returned to the United Kingdom; and what is the total number of such people who remain in Syria.
tabling member printed	The Marquess of Lothian
uin	HL1648
answer	answer is ministerial correction date of answer 30/07/2015 answer text <p>Around 700 people who are of concern to the Police and Security Services are thought to have travelled to the region since the start of the conflict. We estimate that around half of those have returned.</p> answering member printed Lord Bates question first answered 30/07/2015 13:41:57 answering member 1091 label Biography information for Lord Bates
tabling member	259 label Biography information for The Marquess of Lothian

391297

registered interest
date	20/07/2015
answering body	HM Treasury
answering dept id	14
answering dept short name	Treasury
answering dept sort name	CaTreasury
hansard heading	Government Departments: Telephone Services
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty’s Government, further to the Written Answer by Lord O’Neill of Gatley on 9 July (HL898), what training in communication skills is provided for the officials in (1) HM Revenue and Customs, (2) the Home Office, (3) the Ministry of Justice, (4) the Department for Work and Pensions, and (5) the Department for Business, Innovation and Skills, who are responsible for helping members of the public who telephone with complaints or requests for information.
tabling member printed	Lord Quirk
uin	HL1653
answer	answer is ministerial correction date of answer 30/07/2015 answer text <p>All new HM Revenue and Customs (HMRC) telephony advisers receive two days of call handling soft skills training, prior to handling customer calls. Further call handling training is provided depending on the needs of the advisor.</p><p> </p><p> </p><p> </p><p>The first escalation for complaints from an adviser is to a Team Leader. 80 per cent of complaints are successfully handled at this point.</p><p> </p><p> </p><p> </p><p>HMRC’s Personal Tax Operations has a specific team who deal with customer complaints received via telephone.</p><p> </p><p> </p><p> </p><p>HMRC has a target of answering 80 per cent of all calls received.</p><p> </p><p> </p><p> </p><p>Information regarding the training and performance on telephony issues for other Government Departments is not held centrally and should be obtained from the Departments concerned.</p><p> </p><p> </p><p> </p> answering member printed Lord O'Neill of Gatley grouped question UIN HL1654 question first answered 30/07/2015 13:33:52 answering member 4536 label Biography information for Lord O'Neill of Gatley
tabling member	3254 label Biography information for Lord Quirk

391298

registered interest
date	20/07/2015
answering body	HM Treasury
answering dept id	14
answering dept short name	Treasury
answering dept sort name	CaTreasury
hansard heading	Government Departments: Telephone Services
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty’s Government, further to the Written Answer by Lord O’Neill of Gatley on 9 July (HL898), whether there are target times by which calls from members of the public are expected to receive attention when telephoning (1) HM Revenue and Customs, (2) the Home Office, (3) the Ministry of Justice, (4) the Department for Work and Pensions, and (5) the Department for Business, Innovation and Skills.
tabling member printed	Lord Quirk
uin	HL1654
answer	answer is ministerial correction date of answer 30/07/2015 answer text <p>All new HM Revenue and Customs (HMRC) telephony advisers receive two days of call handling soft skills training, prior to handling customer calls. Further call handling training is provided depending on the needs of the advisor.</p><p> </p><p> </p><p> </p><p>The first escalation for complaints from an adviser is to a Team Leader. 80 per cent of complaints are successfully handled at this point.</p><p> </p><p> </p><p> </p><p>HMRC’s Personal Tax Operations has a specific team who deal with customer complaints received via telephone.</p><p> </p><p> </p><p> </p><p>HMRC has a target of answering 80 per cent of all calls received.</p><p> </p><p> </p><p> </p><p>Information regarding the training and performance on telephony issues for other Government Departments is not held centrally and should be obtained from the Departments concerned.</p><p> </p><p> </p><p> </p> answering member printed Lord O'Neill of Gatley grouped question UIN HL1653 question first answered 30/07/2015 13:33:52 answering member 4536 label Biography information for Lord O'Neill of Gatley
tabling member	3254 label Biography information for Lord Quirk