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392034

registered interest
date	22/07/2015
answering body	Department for International Development
answering dept id	20
answering dept short name	International Development
answering dept sort name	International Development
hansard heading	St Helena: Aviation
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty’s Government when the first commercial flights to St Helena will commence.
tabling member printed	Lord Jones of Cheltenham
uin	HL1789
answer	answer is ministerial correction date of answer 30/07/2015 answer text <p>The first commercial flight to St Helena will be in February 2016, subject to completion of the remaining airport construction works and to meeting all regulatory requirements.</p> answering member printed Baroness Verma question first answered 30/07/2015 14:13:12 answering member 3790 label Biography information for Baroness Verma
tabling member	248 label Biography information for Lord Jones of Cheltenham

392035

registered interest
date	22/07/2015
answering body	Department for International Development
answering dept id	20
answering dept short name	International Development
answering dept sort name	International Development
hansard heading	St Helena: Tourism
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty’s Government how many tourist beds (1) are currently available, and (2) are under construction, on St Helena.
tabling member printed	Lord Jones of Cheltenham
uin	HL1790
answer	answer is ministerial correction date of answer 30/07/2015 answer text <p>St Helena Government confirms that 101 tourist beds are currently available in serviced rooms, with an additional 38 serviced rooms planned for construction between 2015 and 2016. There are also 90 self-catering rooms on the island.</p> answering member printed Baroness Verma question first answered 30/07/2015 14:13:27 answering member 3790 label Biography information for Baroness Verma
tabling member	248 label Biography information for Lord Jones of Cheltenham

391945

registered interest
date	21/07/2015
answering body	HM Treasury
answering dept id	14
answering dept short name	Treasury
answering dept sort name	CaTreasury
hansard heading	Aggregates Levy
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty’s Government what assessment they have made of the European Commission decision regarding exemption from the aggregates levy.
tabling member printed	Lord Kennedy of Southwark
uin	HL1708
answer	answer is ministerial correction date of answer 30/07/2015 answer text <p>The European Commission concluded a State aid investigation into various Aggregates Levy exemptions on 23 March 2015. The Commission had originally approved all the levy exemptions in 2002, but were required to carry out a State aid investigation as a result of legal challenge. The Commission’s decision found all the levy exemptions lawful except for part of the exemption for shale aggregate.</p><p> </p><p> </p><p> </p><p>The Chancellor announced in his Summer Budget that all of the lawful exemptions would be reinstated from 1 August 2015.</p><p> </p><p> </p><p> </p><p>The Commission have ordered recovery of State aid provided by the exemption for some types of shale aggregate. HM Revenue &amp; Customs (HMRC) have recently written to potentially affected businesses. The government will continue to work with the industry to minimise the impact of recovery on affected businesses, and any businesses that are concerned should contact HMRC as soon as possible.</p><p> </p><p> </p><p> </p> answering member printed Lord O'Neill of Gatley question first answered 30/07/2015 15:33:28 answering member 4536 label Biography information for Lord O'Neill of Gatley
tabling member	4153 label Biography information for Lord Kennedy of Southwark

391947

registered interest
date	21/07/2015
answering body	HM Treasury
answering dept id	14
answering dept short name	Treasury
answering dept sort name	CaTreasury
hansard heading	Public Sector: Borrowing
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty’s Government what assessment they have made of how much public-sector borrowing will grow up to 2018–19 as a consequence of the fiscal changes announced in the recent budget.
tabling member printed	Lord Kennedy of Southwark
uin	HL1710
answer	answer is ministerial correction date of answer 30/07/2015 answer text <p>The government has set out a strategy that reduces the deficit at the same rate again in this Parliament as over the previous Parliament - that means reducing the deficit by 1.1 per cent of GDP a year on average, for the next four years. While, as set out in the Office for Budget Responsibility’s July Economic and Fiscal Outlook, borrowing is forecast to be £21 billion higher up to 2018-19, the resulting smoother fiscal path leads to a higher surplus and lower public sector net debt as a share of GDP, relative to the March Budget.</p><p> </p> answering member printed Lord O'Neill of Gatley question first answered 30/07/2015 13:31:22 answering member 4536 label Biography information for Lord O'Neill of Gatley
tabling member	4153 label Biography information for Lord Kennedy of Southwark

391993

registered interest
date	21/07/2015
answering body	Ministry of Defence
answering dept id	11
answering dept short name	Defence
answering dept sort name	Defence
hansard heading	Mediterranean Sea: Refugees
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty’s Government what Ministry of Defence costs in respect of naval operations concerning migrants in the Mediterranean are currently being funded by the Department for International Development.
tabling member printed	Lord Moonie
uin	HL1756
answer	answer is ministerial correction date of answer 30/07/2015 answer text <p>The Department for International Development is not providing funding for current Ministry of Defence naval operations concerning migrants in the Mediterranean.</p> answering member printed Earl Howe question first answered 30/07/2015 13:44:16 answering member 2000 label Biography information for Earl Howe
tabling member	621 label Biography information for Lord Moonie

391254

registered interest
date	20/07/2015
answering body	Department for Environment, Food and Rural Affairs
answering dept id	13
answering dept short name	Environment, Food and Rural Affairs
answering dept sort name	Environment, Food and Rural Affairs
hansard heading	Forestry Commission
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty’s Government what land and property has been (1) disposed of, and (2) acquired, by the Forestry Commission since the publication of the report of the 2012 Independent Panel on Forestry.
tabling member printed	Lord Greaves
uin	HL1621
answer	answer is ministerial correction date of answer 30/07/2015 answer text <p>From 4 July 2012 to 21 July 2015, two sites in the north of England totalling 0.12 hectares were disposed of as a result of property rationalisation. In the west of England 15.5 hectares of leasehold was surrendered. During the same period land acquired by, or gifted to, the Public Forest Estate was 79.56 hectares across four sites in central, east, west and southern England. This represents a net increase in PFE land for this period.</p><p> </p> answering member printed Lord Gardiner of Kimble question first answered 30/07/2015 15:47:27 answering member 4161 label Biography information for Lord Gardiner of Kimble
tabling member	2569 label Biography information for Lord Greaves

391288

registered interest
date	20/07/2015
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Middle East: British Nationals Abroad
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty’s Government how many British nationals are estimated to have travelled abroad to Syria and Iraq to join extremist groups since October 2014; how many have since returned to the United Kingdom; and what is the total number of such people who remain in Syria.
tabling member printed	The Marquess of Lothian
uin	HL1648
answer	answer is ministerial correction date of answer 30/07/2015 answer text <p>Around 700 people who are of concern to the Police and Security Services are thought to have travelled to the region since the start of the conflict. We estimate that around half of those have returned.</p> answering member printed Lord Bates question first answered 30/07/2015 13:41:57 answering member 1091 label Biography information for Lord Bates
tabling member	259 label Biography information for The Marquess of Lothian

391295

registered interest
date	20/07/2015
answering body	Department for International Development
answering dept id	20
answering dept short name	International Development
answering dept sort name	International Development
hansard heading	Syria
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty’s Government what is their latest estimate of the number of Syrians displaced (1) within Syria, and (2) abroad.
tabling member printed	The Marquess of Lothian
uin	HL1652
answer	answer is ministerial correction date of answer 30/07/2015 answer text <p>There are an estimated 7.6 million internally displaced persons within Syria, and there are now over four million refugees from Syria in neighbouring countries. According to the UN, there have been over 278,000 Syrian asylum applications in Europe between April 2011 and May 2015.</p> answering member printed Baroness Verma question first answered 30/07/2015 14:10:59 answering member 3790 label Biography information for Baroness Verma
tabling member	259 label Biography information for The Marquess of Lothian

391297

registered interest
date	20/07/2015
answering body	HM Treasury
answering dept id	14
answering dept short name	Treasury
answering dept sort name	CaTreasury
hansard heading	Government Departments: Telephone Services
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty’s Government, further to the Written Answer by Lord O’Neill of Gatley on 9 July (HL898), what training in communication skills is provided for the officials in (1) HM Revenue and Customs, (2) the Home Office, (3) the Ministry of Justice, (4) the Department for Work and Pensions, and (5) the Department for Business, Innovation and Skills, who are responsible for helping members of the public who telephone with complaints or requests for information.
tabling member printed	Lord Quirk
uin	HL1653
answer	answer is ministerial correction date of answer 30/07/2015 answer text <p>All new HM Revenue and Customs (HMRC) telephony advisers receive two days of call handling soft skills training, prior to handling customer calls. Further call handling training is provided depending on the needs of the advisor.</p><p> </p><p> </p><p> </p><p>The first escalation for complaints from an adviser is to a Team Leader. 80 per cent of complaints are successfully handled at this point.</p><p> </p><p> </p><p> </p><p>HMRC’s Personal Tax Operations has a specific team who deal with customer complaints received via telephone.</p><p> </p><p> </p><p> </p><p>HMRC has a target of answering 80 per cent of all calls received.</p><p> </p><p> </p><p> </p><p>Information regarding the training and performance on telephony issues for other Government Departments is not held centrally and should be obtained from the Departments concerned.</p><p> </p><p> </p><p> </p> answering member printed Lord O'Neill of Gatley grouped question UIN HL1654 question first answered 30/07/2015 13:33:52 answering member 4536 label Biography information for Lord O'Neill of Gatley
tabling member	3254 label Biography information for Lord Quirk

391298

registered interest
date	20/07/2015
answering body	HM Treasury
answering dept id	14
answering dept short name	Treasury
answering dept sort name	CaTreasury
hansard heading	Government Departments: Telephone Services
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty’s Government, further to the Written Answer by Lord O’Neill of Gatley on 9 July (HL898), whether there are target times by which calls from members of the public are expected to receive attention when telephoning (1) HM Revenue and Customs, (2) the Home Office, (3) the Ministry of Justice, (4) the Department for Work and Pensions, and (5) the Department for Business, Innovation and Skills.
tabling member printed	Lord Quirk
uin	HL1654
answer	answer is ministerial correction date of answer 30/07/2015 answer text <p>All new HM Revenue and Customs (HMRC) telephony advisers receive two days of call handling soft skills training, prior to handling customer calls. Further call handling training is provided depending on the needs of the advisor.</p><p> </p><p> </p><p> </p><p>The first escalation for complaints from an adviser is to a Team Leader. 80 per cent of complaints are successfully handled at this point.</p><p> </p><p> </p><p> </p><p>HMRC’s Personal Tax Operations has a specific team who deal with customer complaints received via telephone.</p><p> </p><p> </p><p> </p><p>HMRC has a target of answering 80 per cent of all calls received.</p><p> </p><p> </p><p> </p><p>Information regarding the training and performance on telephony issues for other Government Departments is not held centrally and should be obtained from the Departments concerned.</p><p> </p><p> </p><p> </p> answering member printed Lord O'Neill of Gatley grouped question UIN HL1653 question first answered 30/07/2015 13:33:52 answering member 4536 label Biography information for Lord O'Neill of Gatley
tabling member	3254 label Biography information for Lord Quirk