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391298

registered interest
date	20/07/2015
answering body	HM Treasury
answering dept id	14
answering dept short name	Treasury
answering dept sort name	CaTreasury
hansard heading	Government Departments: Telephone Services
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty’s Government, further to the Written Answer by Lord O’Neill of Gatley on 9 July (HL898), whether there are target times by which calls from members of the public are expected to receive attention when telephoning (1) HM Revenue and Customs, (2) the Home Office, (3) the Ministry of Justice, (4) the Department for Work and Pensions, and (5) the Department for Business, Innovation and Skills.
tabling member printed	Lord Quirk
uin	HL1654
answer	answer is ministerial correction date of answer 30/07/2015 answer text <p>All new HM Revenue and Customs (HMRC) telephony advisers receive two days of call handling soft skills training, prior to handling customer calls. Further call handling training is provided depending on the needs of the advisor.</p><p> </p><p> </p><p> </p><p>The first escalation for complaints from an adviser is to a Team Leader. 80 per cent of complaints are successfully handled at this point.</p><p> </p><p> </p><p> </p><p>HMRC’s Personal Tax Operations has a specific team who deal with customer complaints received via telephone.</p><p> </p><p> </p><p> </p><p>HMRC has a target of answering 80 per cent of all calls received.</p><p> </p><p> </p><p> </p><p>Information regarding the training and performance on telephony issues for other Government Departments is not held centrally and should be obtained from the Departments concerned.</p><p> </p><p> </p><p> </p> answering member printed Lord O'Neill of Gatley grouped question UIN HL1653 question first answered 30/07/2015 13:33:52 answering member 4536 label Biography information for Lord O'Neill of Gatley
tabling member	3254 label Biography information for Lord Quirk

391315

registered interest
date	20/07/2015
answering body	Department for International Development
answering dept id	20
answering dept short name	International Development
answering dept sort name	International Development
hansard heading	West Bank: Armed Conflict
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty’s Government what assessment they have made of the cost to the public purse in the last five years of the conflict in the West Bank, both directly and via the EU.
tabling member printed	Baroness Tonge
uin	HL1663
answer	answer is ministerial correction date of answer 30/07/2015 answer text <p>The UK provided £349 million in support of Palestinian development between 2011-2015 and will provide a further £72 million in 2015/16. This includes support for both Gaza and the West Bank.</p><p>DFID's programme contributes to UK policy objectives of a negotiated two-state solution. Following the conflict in Gaza last year, the UK provided £17 million of immediate humanitarian assistance and pledged a further £20 million of early recovery assistance at the Gaza Reconstruction conference in Cairo.</p><p>We have already disbursed over 80% of the pledge. European Neighbourhood Instrument (ENI) is the main EU financial instrument for the OPTs which provides funding to support governance at local and national levels, private sector and economic development and water and land development. In 2014, EU funding through the European Neighbourhood Instrument (ENI) amounted €309.5 million.</p><p>The UK contributes to the EU Budget as a whole, and not to individual instruments within it. The UK’s share of the EU’s expenditure in EU instruments is approximately 14.5%.</p><p> </p><p> </p> answering member printed Baroness Verma question first answered 30/07/2015 14:13:00 answering member 3790 label Biography information for Baroness Verma
tabling member	200 label Biography information for Baroness Tonge

391323

registered interest
date	20/07/2015
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Poverty: Children
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty’s Government what assessment they have made of the report by the Institute of Fiscal Studies <i>Living Standards, Poverty and Inequality in the UK: 2015;</i> and how they plan to respond to the findings that nearly 63 per cent of British children living in poverty are in working families.
tabling member printed	Lord Tyler
uin	HL1667
answer	answer is ministerial correction date of answer 30/07/2015 answer text <p /> <p><strong> </strong></p><p>The recent IFS report is positive about the Government’s new approach to tackling the root causes of poverty: they said that “focusing on a broad range of inputs into life chances and causes of poverty is sensible.” They also add that “family worklessness certainly is a sensible thing to track if one wants to reduce the prevalence of low living standards.”</p><p> </p><p>This Government knows that work remains the best route out of poverty. Research shows that around three-quarters of poor children in families that move into full employment exit poverty. We are committed to supporting parents to move into work, increase their earnings, and keep more of what they earn. Universal Credit, our investment in childcare and the introduction of the National Living Wage will all play an important part.</p><p> </p><p>The Government also recognises that improving skills and progression is the key to making work pay. That is why under this Government we intend to create three million more apprenticeships over the next five years, and to help people move on to better jobs by improving qualifications and providing additional support through Jobcentre Plus.</p> answering member printed Baroness Altmann question first answered 30/07/2015 13:27:22 answering member 4533 label Biography information for Baroness Altmann
tabling member	225 label Biography information for Lord Tyler

391346

registered interest
date	20/07/2015
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Police: Biometrics
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty’s Government, further to the Written Answer by Lord Bates on 16 July (HL1344), in the light of the fact that some police forces, including the Metropolitan Police Service, have stopped adding faces to the National Database until the law has been clarified, why the Home Office has not yet distributed guidance about adding faces to the database until the review is complete.
tabling member printed	Lord Scriven
uin	HL1679
answer	answer is ministerial correction date of answer 30/07/2015 answer text <p>There are a number of police forces (including the Metropolitan Police Service) which do not, and never have, uploaded custody images to the Police National Database (PND). Of the Forces that have been uploading Custody Images to the PND, none have ceased doing so. Guidance on the operational uses of PND is issued by the National Police Chiefs Council.</p> answering member printed Lord Bates question first answered 30/07/2015 13:42:23 answering member 1091 label Biography information for Lord Bates
tabling member	4333 label Biography information for Lord Scriven

391351

registered interest
date	20/07/2015
answering body	Department for Culture, Media and Sport
answering dept id	10
answering dept short name	Culture, Media and Sport
answering dept sort name	Culture, Media and Sport
hansard heading	Broadband: South West
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty’s Government what is their assessment of the regional and national economic effects of the present rate of the roll-out of superfast broadband in Devon and Somerset.
tabling member printed	Lord Patten
uin	HL1682
answer	answer is ministerial correction date of answer 30/07/2015 answer text <p>The Connecting Devon and Somerset Phase 1 broadband project is approximately half way through delivery of its target of providing superfast broadband coverage to 276,000 premises. In June 2015 Connecting Devon and Somerset entered into a further contract under Phase 2 of the broadband programme to provide coverage to a minimum of 4,659 premises in Exmoor and Dartmoor. The Department for Culture, Media and Sport published a study with analysis on the impact of superfast broadband in 2013. This is available at <a href="https://www.gov.uk/government/publications/uk-broadband-impact-study--2" target="_blank">https://www.gov.uk/government/publications/uk-broadband-impact-study--2</a></p> answering member printed Baroness Neville-Rolfe question first answered 30/07/2015 14:12:01 answering member 4284 label Biography information for Baroness Neville-Rolfe
tabling member	1137 label Biography information for Lord Patten

389281

registered interest
date	13/07/2015
answering body	Ministry of Justice
answering dept id	54
answering dept short name	Justice
answering dept sort name	Justice
hansard heading	Criminal Proceedings: Fees and Charges
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Justice, what recent representations he has received on the effect of the criminal courts charge.
tabling member constituency	Shipley
tabling member printed	Philip Davies
uin	6615
answer	answer is ministerial correction date of answer 30/07/2015 answer text <p>This government believes that convicted adult offenders should pay towards the costs of running the criminal courts. Recovering some of these costs from convicted offenders will reduce the burden on taxpayers.</p><p> </p><p> </p><p>My department has received representations from the magistracy and defence practitioners about the criminal courts charge.</p><p> </p><p> </p><p>Only convicted offenders pay the criminal courts charge. This means that those who are found not guilty by the courts will not be required to pay the charge. We are confident that this mitigates against any adverse effects that may distort offenders’ decisions.</p><p> </p><p>The provisions are purely about recovering court costs and are completely separate from the offender’s sentence. It would therefore go against the principles of the legislation to allow judicial discretion regarding whether or not to impose the charge or the amount to impose.</p><p> </p><p> </p><p>The government recognises the need to make sure offenders are given a fair opportunity to pay the charge. The court is able to set payment terms in affordable instalments. Offenders can also contact a fines officer at any point to request variations in payment terms if their circumstances change. An offender can also apply to have the charge cancelled after two years where they take all reasonable steps to pay it and do not reoffend. It is for the court to decide whether all reasonable steps have been taken to pay the charge, having regard to the offender’s personal circumstances, such as unemployment or poor health.</p><p> </p><p> </p><p>The provisions include a requirement to review the policy after three years.</p> answering member constituency North West Cambridgeshire answering member printed Mr Shailesh Vara question first answered 30/07/2015 11:51:56 answering member 1496 label Biography information for Shailesh Vara
tabling member	1565 label Biography information for Sir Philip Davies

387883

registered interest
date	06/07/2015
answering body	Ministry of Justice
answering dept id	54
answering dept short name	Justice
answering dept sort name	Justice
hansard heading	Concentrix
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Justice, which contracts placed out to tender by (a) his Department and (b) HM Courts and Tribunals Service have been bid on by Synnex Concentrix.
tabling member constituency	Birmingham, Hall Green
tabling member printed	Mr Roger Godsiff
uin	5624
answer	answer is ministerial correction date of answer 30/07/2015 answer text <p><ins class="ministerial">As of the 7<sup>th</sup> July, the following contracts the Department, including HM Courts and Tribunals Service currently have out to tender are,</ins></p><p>PQ 5623</p><p>1. Professional Services, Evaluation of Sentencing Council Guidelines.</p><p> </p><p>2. HMP Holloway Fire Safety Improvements.</p><p> </p><p>3. Reducing Reoffending, Provision of three Risk assessments at</p><p>HMP Swaleside, East Sutton Park and Stanford Hill.</p><p> </p><p>4. Operational Goods, Supply of Portable Mobile Phone Detection Equipment.</p><p> </p><p>5. Reducing Reoffending, Retender of Provision for 1 forensic psychology risk assessment at</p><p>HMP Leyhill,</p><p> </p><p>6. HMP Wandsworth Demolition of Laundry.</p><p> </p><p>7. Reducing Reoffending, Provision of sixteen forensic psychology risk assessments at HMP Frankland.</p><p> </p><p>8. Compliance and Enforcement Service, (Court Fines).</p><p> </p><p>9. Transforming Youth Custody – Secure Training Centre.</p><p> </p><p>10. Criminal Justice System – Efficiencies.</p><p> </p><p>11. Professional Services – To implement a specialist financial services framework.</p><p> </p><p>PQ 5624</p><p> </p><p>I can confirm that Synnex Concentrix has been announced as the preferred bidder for court enforcements.</p><p> </p><p>At this point, we are unable to disclose which suppliers have been involved in the other competitions listed above due to procurement competition rules and regulations.</p> answering member constituency North West Cambridgeshire answering member printed Mr Shailesh Vara question first answered 30/07/2015 11:43:02 question first ministerially corrected 31/07/2015 10:18:51 answering member 1496 label Biography information for Shailesh Vara previous answer version 18840 answering member constituency North West Cambridgeshire answering member printed Mr Shailesh Vara answering member 1496 label Biography information for Shailesh Vara
tabling member	304 label Biography information for Mr Roger Godsiff