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391288

registered interest
date	20/07/2015
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Middle East: British Nationals Abroad
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty’s Government how many British nationals are estimated to have travelled abroad to Syria and Iraq to join extremist groups since October 2014; how many have since returned to the United Kingdom; and what is the total number of such people who remain in Syria.
tabling member printed	The Marquess of Lothian
uin	HL1648
answer	answer is ministerial correction date of answer 30/07/2015 answer text <p>Around 700 people who are of concern to the Police and Security Services are thought to have travelled to the region since the start of the conflict. We estimate that around half of those have returned.</p> answering member printed Lord Bates question first answered 30/07/2015 13:41:57 answering member 1091 label Biography information for Lord Bates
tabling member	259 label Biography information for The Marquess of Lothian

391295

registered interest
date	20/07/2015
answering body	Department for International Development
answering dept id	20
answering dept short name	International Development
answering dept sort name	International Development
hansard heading	Syria
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty’s Government what is their latest estimate of the number of Syrians displaced (1) within Syria, and (2) abroad.
tabling member printed	The Marquess of Lothian
uin	HL1652
answer	answer is ministerial correction date of answer 30/07/2015 answer text <p>There are an estimated 7.6 million internally displaced persons within Syria, and there are now over four million refugees from Syria in neighbouring countries. According to the UN, there have been over 278,000 Syrian asylum applications in Europe between April 2011 and May 2015.</p> answering member printed Baroness Verma question first answered 30/07/2015 14:10:59 answering member 3790 label Biography information for Baroness Verma
tabling member	259 label Biography information for The Marquess of Lothian

391297

registered interest
date	20/07/2015
answering body	HM Treasury
answering dept id	14
answering dept short name	Treasury
answering dept sort name	CaTreasury
hansard heading	Government Departments: Telephone Services
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty’s Government, further to the Written Answer by Lord O’Neill of Gatley on 9 July (HL898), what training in communication skills is provided for the officials in (1) HM Revenue and Customs, (2) the Home Office, (3) the Ministry of Justice, (4) the Department for Work and Pensions, and (5) the Department for Business, Innovation and Skills, who are responsible for helping members of the public who telephone with complaints or requests for information.
tabling member printed	Lord Quirk
uin	HL1653
answer	answer is ministerial correction date of answer 30/07/2015 answer text <p>All new HM Revenue and Customs (HMRC) telephony advisers receive two days of call handling soft skills training, prior to handling customer calls. Further call handling training is provided depending on the needs of the advisor.</p><p> </p><p> </p><p> </p><p>The first escalation for complaints from an adviser is to a Team Leader. 80 per cent of complaints are successfully handled at this point.</p><p> </p><p> </p><p> </p><p>HMRC’s Personal Tax Operations has a specific team who deal with customer complaints received via telephone.</p><p> </p><p> </p><p> </p><p>HMRC has a target of answering 80 per cent of all calls received.</p><p> </p><p> </p><p> </p><p>Information regarding the training and performance on telephony issues for other Government Departments is not held centrally and should be obtained from the Departments concerned.</p><p> </p><p> </p><p> </p> answering member printed Lord O'Neill of Gatley grouped question UIN HL1654 question first answered 30/07/2015 13:33:52 answering member 4536 label Biography information for Lord O'Neill of Gatley
tabling member	3254 label Biography information for Lord Quirk

391298

registered interest
date	20/07/2015
answering body	HM Treasury
answering dept id	14
answering dept short name	Treasury
answering dept sort name	CaTreasury
hansard heading	Government Departments: Telephone Services
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty’s Government, further to the Written Answer by Lord O’Neill of Gatley on 9 July (HL898), whether there are target times by which calls from members of the public are expected to receive attention when telephoning (1) HM Revenue and Customs, (2) the Home Office, (3) the Ministry of Justice, (4) the Department for Work and Pensions, and (5) the Department for Business, Innovation and Skills.
tabling member printed	Lord Quirk
uin	HL1654
answer	answer is ministerial correction date of answer 30/07/2015 answer text <p>All new HM Revenue and Customs (HMRC) telephony advisers receive two days of call handling soft skills training, prior to handling customer calls. Further call handling training is provided depending on the needs of the advisor.</p><p> </p><p> </p><p> </p><p>The first escalation for complaints from an adviser is to a Team Leader. 80 per cent of complaints are successfully handled at this point.</p><p> </p><p> </p><p> </p><p>HMRC’s Personal Tax Operations has a specific team who deal with customer complaints received via telephone.</p><p> </p><p> </p><p> </p><p>HMRC has a target of answering 80 per cent of all calls received.</p><p> </p><p> </p><p> </p><p>Information regarding the training and performance on telephony issues for other Government Departments is not held centrally and should be obtained from the Departments concerned.</p><p> </p><p> </p><p> </p> answering member printed Lord O'Neill of Gatley grouped question UIN HL1653 question first answered 30/07/2015 13:33:52 answering member 4536 label Biography information for Lord O'Neill of Gatley
tabling member	3254 label Biography information for Lord Quirk

391315

registered interest
date	20/07/2015
answering body	Department for International Development
answering dept id	20
answering dept short name	International Development
answering dept sort name	International Development
hansard heading	West Bank: Armed Conflict
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty’s Government what assessment they have made of the cost to the public purse in the last five years of the conflict in the West Bank, both directly and via the EU.
tabling member printed	Baroness Tonge
uin	HL1663
answer	answer is ministerial correction date of answer 30/07/2015 answer text <p>The UK provided £349 million in support of Palestinian development between 2011-2015 and will provide a further £72 million in 2015/16. This includes support for both Gaza and the West Bank.</p><p>DFID's programme contributes to UK policy objectives of a negotiated two-state solution. Following the conflict in Gaza last year, the UK provided £17 million of immediate humanitarian assistance and pledged a further £20 million of early recovery assistance at the Gaza Reconstruction conference in Cairo.</p><p>We have already disbursed over 80% of the pledge. European Neighbourhood Instrument (ENI) is the main EU financial instrument for the OPTs which provides funding to support governance at local and national levels, private sector and economic development and water and land development. In 2014, EU funding through the European Neighbourhood Instrument (ENI) amounted €309.5 million.</p><p>The UK contributes to the EU Budget as a whole, and not to individual instruments within it. The UK’s share of the EU’s expenditure in EU instruments is approximately 14.5%.</p><p> </p><p> </p> answering member printed Baroness Verma question first answered 30/07/2015 14:13:00 answering member 3790 label Biography information for Baroness Verma
tabling member	200 label Biography information for Baroness Tonge

391346

registered interest
date	20/07/2015
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Police: Biometrics
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty’s Government, further to the Written Answer by Lord Bates on 16 July (HL1344), in the light of the fact that some police forces, including the Metropolitan Police Service, have stopped adding faces to the National Database until the law has been clarified, why the Home Office has not yet distributed guidance about adding faces to the database until the review is complete.
tabling member printed	Lord Scriven
uin	HL1679
answer	answer is ministerial correction date of answer 30/07/2015 answer text <p>There are a number of police forces (including the Metropolitan Police Service) which do not, and never have, uploaded custody images to the Police National Database (PND). Of the Forces that have been uploading Custody Images to the PND, none have ceased doing so. Guidance on the operational uses of PND is issued by the National Police Chiefs Council.</p> answering member printed Lord Bates question first answered 30/07/2015 13:42:23 answering member 1091 label Biography information for Lord Bates
tabling member	4333 label Biography information for Lord Scriven

391351

registered interest
date	20/07/2015
answering body	Department for Culture, Media and Sport
answering dept id	10
answering dept short name	Culture, Media and Sport
answering dept sort name	Culture, Media and Sport
hansard heading	Broadband: South West
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty’s Government what is their assessment of the regional and national economic effects of the present rate of the roll-out of superfast broadband in Devon and Somerset.
tabling member printed	Lord Patten
uin	HL1682
answer	answer is ministerial correction date of answer 30/07/2015 answer text <p>The Connecting Devon and Somerset Phase 1 broadband project is approximately half way through delivery of its target of providing superfast broadband coverage to 276,000 premises. In June 2015 Connecting Devon and Somerset entered into a further contract under Phase 2 of the broadband programme to provide coverage to a minimum of 4,659 premises in Exmoor and Dartmoor. The Department for Culture, Media and Sport published a study with analysis on the impact of superfast broadband in 2013. This is available at <a href="https://www.gov.uk/government/publications/uk-broadband-impact-study--2" target="_blank">https://www.gov.uk/government/publications/uk-broadband-impact-study--2</a></p> answering member printed Baroness Neville-Rolfe question first answered 30/07/2015 14:12:01 answering member 4284 label Biography information for Baroness Neville-Rolfe
tabling member	1137 label Biography information for Lord Patten