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<p /> <p>Following the recommendations of the Oakley Review of sanctions (published
July 2014), Jobcentre Plus offices have improved claimants’ awareness of hardship
when a sanction applies to their benefit.</p><p> </p><p>Jobcentre Plus has undertaken
a comprehensive review of the Hardship process. This has focused on strengthening
information provided to claimants throughout their engagement with us. All claimants
are informed about the application process before a sanction decision is made and
before any benefit reduction. Assistance is also provided with the application process
where required. We have also sped up the hardship process so all payments are made
within 3 days.</p><p> </p><p>Vulnerable claimants can continue to apply for hardship
payments immediately.</p>
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