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168126
registered interest false more like this
date less than 2014-12-05more like thismore than 2014-12-05
answering body
Department for Culture Media and Sport more like this
answering dept id 10 more like this
answering dept short name Culture, Media and Sport more like this
answering dept sort name Culture, Media and Sport more like this
hansard heading Mobile Phones more like this
house id 2 more like this
legislature
25277
pref label House of Lords more like this
question text To ask Her Majesty’s Government what action they are taking to ensure people are not trapped in unfair mobile phone contracts. more like this
tabling member printed
Lord Kennedy of Southwark remove filter
uin HL3468 more like this
answer
answer
is ministerial correction false more like this
date of answer remove filter
answer text <p>Ofcom, the UK Regulator for Telecoms, oversees the General Conditions of Entitlement (GCEs), the rules under which Telecoms companies must operate in the UK. GC 9.6 provides consumer protection in the event of mid-contract variations. Under GC 9.6, providers must give customers notice of contract modifications (e.g. price rises) likely to cause ‘material detriment’ to them and the right to exit the contract without penalty in response. Ofcom published guidance at the start of this year clarifying these rules and further enabling competition in the market to deliver a choice of competitive tariffs for the consumer in the UK.<br>Major telecoms companies have also agreed to work with the Government and Ofcom on ways to improve transparency in contracts in line with the principles underpinning the Ofcom guidance. The Government and the Regulator will continue to work with the industry to promote further ways of ensuring that consumers have the best possible information to help them make informed choices about the communications services they purchase.</p>
answering member printed Lord Gardiner of Kimble more like this
question first answered
less than 2014-12-11T16:23:28.013Zmore like thismore than 2014-12-11T16:23:28.013Z
answering member
4161
label Biography information for Lord Gardiner of Kimble more like this
tabling member
4153
label Biography information for Lord Kennedy of Southwark more like this
167914
registered interest false more like this
date less than 2014-12-04more like thismore than 2014-12-04
answering body
Home Office more like this
answering dept id 1 more like this
answering dept short name Home Office more like this
answering dept sort name Home Office more like this
hansard heading Fraud more like this
house id 2 more like this
legislature
25277
pref label House of Lords more like this
question text To ask Her Majesty’s Government what financial contribution the telephone companies make towards combatting phone scamming crimes. more like this
tabling member printed
Lord Kennedy of Southwark remove filter
uin HL3438 more like this
answer
answer
is ministerial correction false more like this
date of answer remove filter
answer text <p>We do not hold information on the cost of any industry initiatives to counter phone scamming however Ofcom, the police and landline providers are currently working together to reduce the time a caller can stay on the line which makes it much more difficult for criminals to exploit phone lines for fraudulent purposes.</p><p>Telephone companies and industry bodies work in a number of ways to combat phone scamming, often in collaboration with law enforcement agencies, such as the City of London Police who run the National Fraud Intelligence Bureau (NFIB). The NFIB partners with a number of telecommunications companies and industry wide organisations, including Ofcom to reduce the impact of this crime.</p><p>This Government takes this issue very seriously and is working with partners across industry and law enforcement to raise awareness and improve the overall response to fraud, including those committed over the phone. This includes work with national and local partners to reduce the likelihood of individuals becoming a victim, or repeat victim, such as our current campaign with Avon and Somerset Police and Neighbourhood Watch aimed at the vulnerable elderly. Through Action Fraud, we also provide information on the latest threats and protective advice.</p><p>The Fraud Act 2006 established for the first time a single offence of fraud. It makes no distinction in the method used to commit fraud and as such captures fraud committed over the telephone as well as fraud committed in other ways. We keep the effectiveness of legislation under review and have no current plans to make alterations to the Fraud Act.</p><p>Law enforcement partners, such as the Economic Crime Command of the National Crime Agency and the City of London Police, the lead force for Fraud are engaged in various operations with international connections. For example, the National Crime Agency recently collaborated with the City of London Police on Operation RICO, a major investigation against organised crime groups engaged in investment fraud often conducted over the phone. A coordinated international day of action in February resulted in 110 arrests in the UK, USA, Spain and Serbia, and the seizure of significant assets and cash.</p><p> </p>
answering member printed Lord Bates more like this
question first answered
less than 2014-12-11T14:38:13.883Zmore like thismore than 2014-12-11T14:38:13.883Z
answering member
1091
label Biography information for Lord Bates more like this
tabling member
4153
label Biography information for Lord Kennedy of Southwark more like this
167915
registered interest false more like this
date less than 2014-12-04more like thismore than 2014-12-04
answering body
Home Office more like this
answering dept id 1 more like this
answering dept short name Home Office more like this
answering dept sort name Home Office more like this
hansard heading Fraud more like this
house id 2 more like this
legislature
25277
pref label House of Lords more like this
question text To ask Her Majesty’s Government what review mechanisms are in place to ensure that legislation to combat phone scamming is fit for purpose. more like this
tabling member printed
Lord Kennedy of Southwark remove filter
uin HL3439 more like this
answer
answer
is ministerial correction false more like this
date of answer remove filter
answer text <p>We do not hold information on the cost of any industry initiatives to counter phone scamming however Ofcom, the police and landline providers are currently working together to reduce the time a caller can stay on the line which makes it much more difficult for criminals to exploit phone lines for fraudulent purposes.</p><p>Telephone companies and industry bodies work in a number of ways to combat phone scamming, often in collaboration with law enforcement agencies, such as the City of London Police who run the National Fraud Intelligence Bureau (NFIB). The NFIB partners with a number of telecommunications companies and industry wide organisations, including Ofcom to reduce the impact of this crime.</p><p>This Government takes this issue very seriously and is working with partners across industry and law enforcement to raise awareness and improve the overall response to fraud, including those committed over the phone. This includes work with national and local partners to reduce the likelihood of individuals becoming a victim, or repeat victim, such as our current campaign with Avon and Somerset Police and Neighbourhood Watch aimed at the vulnerable elderly. Through Action Fraud, we also provide information on the latest threats and protective advice.</p><p>The Fraud Act 2006 established for the first time a single offence of fraud. It makes no distinction in the method used to commit fraud and as such captures fraud committed over the telephone as well as fraud committed in other ways. We keep the effectiveness of legislation under review and have no current plans to make alterations to the Fraud Act.</p><p>Law enforcement partners, such as the Economic Crime Command of the National Crime Agency and the City of London Police, the lead force for Fraud are engaged in various operations with international connections. For example, the National Crime Agency recently collaborated with the City of London Police on Operation RICO, a major investigation against organised crime groups engaged in investment fraud often conducted over the phone. A coordinated international day of action in February resulted in 110 arrests in the UK, USA, Spain and Serbia, and the seizure of significant assets and cash.</p><p> </p>
answering member printed Lord Bates more like this
grouped question UIN HL3440 more like this
question first answered
less than 2014-12-11T14:39:37.053Zmore like thismore than 2014-12-11T14:39:37.053Z
answering member
1091
label Biography information for Lord Bates more like this
tabling member
4153
label Biography information for Lord Kennedy of Southwark more like this
167916
registered interest false more like this
date less than 2014-12-04more like thismore than 2014-12-04
answering body
Home Office more like this
answering dept id 1 more like this
answering dept short name Home Office more like this
answering dept sort name Home Office more like this
hansard heading Fraud more like this
house id 2 more like this
legislature
25277
pref label House of Lords more like this
question text To ask Her Majesty’s Government what discussions they have had with international partners to help combat phone scamming. more like this
tabling member printed
Lord Kennedy of Southwark remove filter
uin HL3440 more like this
answer
answer
is ministerial correction false more like this
date of answer remove filter
answer text <p>We do not hold information on the cost of any industry initiatives to counter phone scamming however Ofcom, the police and landline providers are currently working together to reduce the time a caller can stay on the line which makes it much more difficult for criminals to exploit phone lines for fraudulent purposes.</p><p>Telephone companies and industry bodies work in a number of ways to combat phone scamming, often in collaboration with law enforcement agencies, such as the City of London Police who run the National Fraud Intelligence Bureau (NFIB). The NFIB partners with a number of telecommunications companies and industry wide organisations, including Ofcom to reduce the impact of this crime.</p><p>This Government takes this issue very seriously and is working with partners across industry and law enforcement to raise awareness and improve the overall response to fraud, including those committed over the phone. This includes work with national and local partners to reduce the likelihood of individuals becoming a victim, or repeat victim, such as our current campaign with Avon and Somerset Police and Neighbourhood Watch aimed at the vulnerable elderly. Through Action Fraud, we also provide information on the latest threats and protective advice.</p><p>The Fraud Act 2006 established for the first time a single offence of fraud. It makes no distinction in the method used to commit fraud and as such captures fraud committed over the telephone as well as fraud committed in other ways. We keep the effectiveness of legislation under review and have no current plans to make alterations to the Fraud Act.</p><p>Law enforcement partners, such as the Economic Crime Command of the National Crime Agency and the City of London Police, the lead force for Fraud are engaged in various operations with international connections. For example, the National Crime Agency recently collaborated with the City of London Police on Operation RICO, a major investigation against organised crime groups engaged in investment fraud often conducted over the phone. A coordinated international day of action in February resulted in 110 arrests in the UK, USA, Spain and Serbia, and the seizure of significant assets and cash.</p><p> </p>
answering member printed Lord Bates more like this
grouped question UIN HL3439 more like this
question first answered
less than 2014-12-11T14:39:37.237Zmore like thismore than 2014-12-11T14:39:37.237Z
answering member
1091
label Biography information for Lord Bates more like this
tabling member
4153
label Biography information for Lord Kennedy of Southwark more like this