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155435

registered interest
date	11/11/2014
answering body	Department for Culture Media and Sport
answering dept id	10
answering dept short name	Culture, Media and Sport
answering dept sort name	Culture, Media and Sport
hansard heading	Correspondence
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Culture, Media and Sport, how often his Department reviews its processes regarding the logging of emails, letters and other correspondence received; and if he will make a statement.
tabling member constituency	Brighton, Kemptown
tabling member printed	Simon Kirby
uin	214246
answer	answer is ministerial correction date of answer 18/11/2014 answer text <p>DCMS aims to reply to all correspondence within twenty working days of receipt. Correspondence processes are reviewed regularly to ensure DCMS delivers the best possible service in this area of work. The last review took place in August 2014.</p> answering member constituency Maidstone and The Weald answering member printed Mrs Helen Grant question first answered 18/11/2014 14:03:10 answering member 4018 label Biography information for Mrs Helen Grant
tabling member	3929 label Biography information for Simon Kirby

155449

registered interest
date	11/11/2014
answering body	Department for Education
answering dept id	60
answering dept short name	Education
answering dept sort name	Education
hansard heading	Correspondence
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Education, how often her Department reviews its processes regarding the logging of emails, letters and other correspondence received; and if she will make a statement.
tabling member constituency	Brighton, Kemptown
tabling member printed	Simon Kirby
uin	214248
answer	answer is ministerial correction date of answer 18/11/2014 answer text <p>The Department for Education’s process for logging and allocating email and hard copy correspondence has been subjected to ongoing review and improvement over the last four years. A detailed process review was completed recently and more efficient arrangements put in place as part of preparations for the introduction of a new IT system. That system is due to be implemented over the next few months.</p><p> </p><p>The Department aims to respond to all correspondence within 15 working days. Cabinet Office guidance on handling correspondence from Members of Parliament, Members of the House of Lords, MEPs and Members of devolved administrations is available online at the following link: <a href="https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/61196/guide-handling-gov-correspondence.pdf" target="_blank">https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/61196/guide-handling-gov-correspondence.pdf</a></p><p> </p> answering member constituency Bognor Regis and Littlehampton answering member printed Mr Nick Gibb question first answered 18/11/2014 17:18:19 answering member 111 label Biography information for Nick Gibb
tabling member	3929 label Biography information for Simon Kirby

155464

registered interest
date	11/11/2014
answering body	Foreign and Commonwealth Office
answering dept id	16
answering dept short name	Foreign and Commonwealth Office
answering dept sort name	Foreign and Commonwealth Office
hansard heading	Correspondence
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Foreign and Commonwealth Affairs, how often his Department reviews its processes regarding the logging of emails, letters and other correspondence received; and if he will make a statement.
tabling member constituency	Brighton, Kemptown
tabling member printed	Simon Kirby
uin	214251
answer	answer is ministerial correction date of answer 18/11/2014 answer text The Foreign and Commonwealth Office (FCO) continuously reviews the way in which it processes the letters and emails it receives. With regard to the time frame for responding to letters from parliamentarians and members of the public, the FCO follows Cabinet Office guidance on handling correspondence from Members of Parliament, Peers, MEPs and Members of devolved Administrations, which is available online at: https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/61196/guide-handling-gov-correspondence.pdf answering member constituency Aylesbury answering member printed Mr David Lidington question first answered 18/11/2014 16:29:56 answering member 15 label Biography information for Sir David Lidington
tabling member	3929 label Biography information for Simon Kirby

155510

registered interest
date	11/11/2014
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Correspondence
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, how often her Department reviews its processes regarding the logging of emails, letters and other correspondence received; and if she will make a statement.
tabling member constituency	Brighton, Kemptown
tabling member printed	Simon Kirby
uin	214252
answer	answer is ministerial correction date of answer 18/11/2014 answer text <p>Emails, letters and other correspondence are currently logged on a correspondence tracking system. However, processes are under continuous review and a replacement IT system, which will also cover Parliamentary Questions and Freedom of Information requests, is under development with implementation scheduled for early 2015.</p><p> </p> answering member constituency Staffordshire Moorlands answering member printed Karen Bradley question first answered 18/11/2014 14:57:51 answering member 4110 label Biography information for Dame Karen Bradley
tabling member	3929 label Biography information for Simon Kirby

155557

registered interest
date	11/11/2014
answering body	Northern Ireland Office
answering dept id	21
answering dept short name	Northern Ireland
answering dept sort name	Northern Ireland
hansard heading	Correspondence
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Northern Ireland, how often her Department reviews its processes regarding the logging of emails, letters and other correspondence received; and if she will make a statement.
tabling member constituency	Brighton, Kemptown
tabling member printed	Simon Kirby
uin	214255
answer	answer is ministerial correction date of answer 18/11/2014 answer text <p>The Department routinely reviews the process for logging correspondence in order to respond within our 21 working day target.</p><p>Guidance on handling correspondence from Members of Parliament, Peers, MEPs and Members of devolved Administrations is available online at the following link:</p><p><a href="https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/61196/guide-handling-gov-correspondence.pdf" target="_blank">https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/61196/guide-handling-gov-correspondence.pdf</a>.</p><p> </p> answering member constituency Chipping Barnet answering member printed Mrs Theresa Villiers question first answered 18/11/2014 13:55:08 answering member 1500 label Biography information for Theresa Villiers
tabling member	3929 label Biography information for Simon Kirby

155562

registered interest
date	11/11/2014
answering body	Scotland Office
answering dept id	2
answering dept short name	Scotland
answering dept sort name	Scotland
hansard heading	Correspondence
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Scotland, how often his Department reviews its processes regarding the logging of emails, letters and other correspondence received; and if he will make a statement.
tabling member constituency	Brighton, Kemptown
tabling member printed	Simon Kirby
uin	214256
answer	answer is ministerial correction date of answer 18/11/2014 answer text <p>The Scotland Office keeps its logging processes under periodic review and aims to respond to all correspondence within 15 working days.</p><p>Guidance on handling correspondence from Members of Parliament, Peers, MEPs and Members of devolved Administrations is available online at the following link:</p><p><a href="https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/61196/guide-handling-gov-correspondence.pdf" target="_blank">https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/61196/guide-handling-gov-correspondence.pdf</a>.</p><p> </p><p><strong> </strong></p><p> </p><p> </p><p> </p> answering member constituency Dumfriesshire, Clydesdale and Tweeddale answering member printed David Mundell question first answered 18/11/2014 15:07:03 answering member 1512 label Biography information for David Mundell
tabling member	3929 label Biography information for Simon Kirby