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100448

registered interest
date	22/10/2014
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Asylum
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, what steps she is taking to make it possible for asylum seekers to make a complaint without it costing them money to call from their mobile phones.
tabling member constituency	Redcar
tabling member printed	Ian Swales
uin	211425
answer	answer is ministerial correction date of answer 27/10/2014 answer text <p>Complaints regarding the operation of the Asylum system can be made by email or in writing to UK Visas and Immigration. <br><br>Information regarding the UK Visas and Immigration complaints procedure and how to contact the Complaints Allocation Hub is available to the public at the following website link:<br><br><a href="http://www.gov.uk/government/organisations/uk-visas-and-immigration/about/complaints-procedure" target="_blank">www.gov.uk/government/organisations/uk-visas-and-immigration/about/complaints-procedure</a></p><p> </p><p> </p><p> </p> answering member constituency Old Bexley and Sidcup answering member printed James Brokenshire question first answered 27/10/2014 12:27:13 answering member 1530 label Biography information for James Brokenshire
tabling member	4045 label Biography information for Ian Swales

100449

registered interest
date	22/10/2014
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Compass Contracts
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, what steps she has taken to ensure complaints submitted by asylum seekers to G4S sub-contractors have been passed on to G4S by those sub-contractors.
tabling member constituency	Redcar
tabling member printed	Ian Swales
uin	211426
answer	answer is ministerial correction date of answer 27/10/2014 answer text <p>The COMPASS contract lays down requirements for accommodation standards and for the receipt of enquiries and complaints from service users. The providers are contractually required to provide safe, habitable, fit for purpose and correctly equipped accommodation to comply with relevant mandatory and statutory requirements in relation to housing, including the Housing Act 2004 and the Decent Home standards. <br><br>G4S provide a 24-hour helpline which provides support, advice and opportunity to raise complaints for service users. In addition, G4S and the Home Office conduct regular accommodation inspections across G4S’ property portfolio which presents the opportunity to ensure appropriate accommodation standards are being met and that service users are getting the right level of service.</p><p> </p><p> </p><p> </p> answering member constituency Old Bexley and Sidcup answering member printed James Brokenshire question first answered 27/10/2014 12:25:24 answering member 1530 label Biography information for James Brokenshire
tabling member	4045 label Biography information for Ian Swales