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1150955

registered interest
date	21/10/2019
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Universal Credit
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what recent steps she has taken to ensure that universal credit claimants have access to support throughout the application process; and whether she plans to increase the number of universal credit telephone advisers.
tabling member constituency	Newcastle-under-Lyme
tabling member printed	Paul Farrelly
uin	2706
answer	answer is ministerial correction date of answer 24/10/2019 answer text <p>The Department takes seriously the need to support vulnerable claimants, and wants the application process for Universal Credit to be as quick and easy as possible, ensuring that claimants receive money at the earliest opportunity. To support this, we keep staffing levels under constant review and at the required levels, ensuring we have the right number of people available to answer customer calls and to respond to forecasted demand.</p><p> </p><p>All Jobcentres across the country have Wi-Fi and computers available for claimants to access the internet. These devices are being upgraded in a programme due to be completed by the end of October 2019. For those that are still unable to access or use digital services, or are not able to travel, assistance to make and maintain their claim is available via the Freephone Universal Credit helpline. In certain circumstances, a home visit can be arranged to support a claimant in making and maintaining their claim</p><p> </p><p>Additionally, Citizens Advice and Citizens Advice Scotland have been delivering the ‘Help to Claim’ service on a pilot basis since April 2019, supporting claimants with making a new claim to Universal Credit. The Citizens Advice Help to Claim service offers tailored, practical support to help people make a Universal Credit claim up to receiving their first full correct payment on time, and is available online, on the phone and face-to-face through local Citizen’s Advice services.</p> answering member constituency Colchester answering member printed Will Quince question first answered 24/10/2019 15:47:44 answering member 4423 label Biography information for Will Quince
tabling member	1436 label Biography information for Paul Farrelly

1141694

registered interest
date	24/07/2019
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Local Housing Allowance
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what recent assessment he has made of the potential merits of lifting the freeze on local housing allowance to ensure that it covers at least the cheapest third of rents to improve housing security.
tabling member constituency	Newcastle-under-Lyme
tabling member printed	Paul Farrelly
uin	281640
answer	answer is ministerial correction date of answer 03/09/2019 answer text <p>There are no current plans to extend or maintain the Benefit Freeze after March 2020. Specific decisions on how to uprate the Local Housing Allowance from April 2020 will form part of the discussions in support of fiscal events later this year.</p> answering member constituency Colchester answering member printed Will Quince question first answered 03/09/2019 14:34:01 answering member 4423 label Biography information for Will Quince
tabling member	1436 label Biography information for Paul Farrelly

1139355

registered interest
date	16/07/2019
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Social Security Benefits: Forms
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what recent steps his Department has taken to simplify the forms used to claim benefits.
tabling member constituency	Newcastle-under-Lyme
tabling member printed	Paul Farrelly
uin	277676
answer	answer is ministerial correction date of answer 23/07/2019 answer text <p>The Department for Work and Pensions is committed to ensuring its claim forms are as simple and easy to use as possible. We have simplified over 180 forms in the last six months by making changes to the layout, style, wording and accessibility. We carry out usability testing on new and revised forms with claimants.</p> answering member constituency Colchester answering member printed Will Quince question first answered 23/07/2019 11:10:32 answering member 4423 label Biography information for Will Quince
tabling member	1436 label Biography information for Paul Farrelly

1136048

registered interest
date	04/07/2019
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Local Housing Allowance
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what assessment she has made of the potential merits of increasing local housing allowance to the 30th percentile point for current market rents in each size category of dwelling.
tabling member constituency	Newcastle-under-Lyme
tabling member printed	Paul Farrelly
uin	271443
answer	answer is ministerial correction date of answer 08/07/2019 answer text <p>There are no current plans to extend or maintain the Benefit Freeze after March 2020. Specific decisions on how to uprate the Local Housing Allowance from April 2020 will form part of the discussions in support of fiscal events later this year.</p> answering member constituency Colchester answering member printed Will Quince question first answered 08/07/2019 16:40:08 answering member 4423 label Biography information for Will Quince
tabling member	1436 label Biography information for Paul Farrelly