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1166656

registered interest
date	28/10/2019
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Universal Credit
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, whether she plans to publish easy-to-read guidance on making a non-digital claim for universal credit.
tabling member constituency	North West Durham
tabling member printed	Laura Pidcock
uin	6508
answer	answer is ministerial correction date of answer 31/10/2019 answer text <p>The Department makes use of a range of channels to increase understanding of Universal Credit through social media and wider advertising. This includes signposting to sources of information which are written in an ‘easy-to-read’ format to help people make decisions on whether Universal Credit is appropriate for their circumstances.</p><p><strong> </strong></p><p>We publish information in two key locations to help improve awareness of, and how to claim Universal Credit, which can be found at the following websites:</p><p> </p><p><a href="https://www.understandinguniversalcredit.gov.uk/making-a-claim/before-you-claim/" target="_blank">https://www.understandinguniversalcredit.gov.uk/making-a-claim/before-you-claim/</a></p><p> </p><p><a href="https://www.gov.uk/government/collections/universal-credit-detailed-information-for-claimants" target="_blank">https://www.gov.uk/government/collections/universal-credit-detailed-information-for-claimants</a></p><p> </p><p>If a person wishes to claim Universal Credit but requires assistance, they are clearly directed to either the Help to Claim service, or to the Universal Credit telephone helpline. Both can be useful to anyone who cannot use digital services.</p><p> </p><p>Citizens Advice and Citizens Advice Scotland have been delivering the ‘Help to Claim’ service on a pilot basis since April 2019. The Citizens Advice Help to Claim service offers tailored, practical support from helping people make a Universal Credit claim up to receiving their first full correct payment on time. This service is available online, on the phone and face-to-face through local Citizen’s Advice services.</p><p> </p><p>We regularly engage with a range of stakeholders, including welfare rights organisations, to ensure we gather and understand a diverse range of opinions, which helps us to design improvements to Universal Credit.</p> answering member constituency Colchester answering member printed Will Quince grouped question UIN 6509 question first answered 31/10/2019 17:51:08 answering member 4423 label Biography information for Will Quince
tabling member	4665 label Biography information for Laura Pidcock

1166657

registered interest
date	28/10/2019
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Universal Credit
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, if she will consult (a) welfare rights advisers and (b) professionals with experience of supporting people with complex needs on drafting guidance on making a non-digital claim for universal credit.
tabling member constituency	North West Durham
tabling member printed	Laura Pidcock
uin	6509
answer	answer is ministerial correction date of answer 31/10/2019 answer text <p>The Department makes use of a range of channels to increase understanding of Universal Credit through social media and wider advertising. This includes signposting to sources of information which are written in an ‘easy-to-read’ format to help people make decisions on whether Universal Credit is appropriate for their circumstances.</p><p><strong> </strong></p><p>We publish information in two key locations to help improve awareness of, and how to claim Universal Credit, which can be found at the following websites:</p><p> </p><p><a href="https://www.understandinguniversalcredit.gov.uk/making-a-claim/before-you-claim/" target="_blank">https://www.understandinguniversalcredit.gov.uk/making-a-claim/before-you-claim/</a></p><p> </p><p><a href="https://www.gov.uk/government/collections/universal-credit-detailed-information-for-claimants" target="_blank">https://www.gov.uk/government/collections/universal-credit-detailed-information-for-claimants</a></p><p> </p><p>If a person wishes to claim Universal Credit but requires assistance, they are clearly directed to either the Help to Claim service, or to the Universal Credit telephone helpline. Both can be useful to anyone who cannot use digital services.</p><p> </p><p>Citizens Advice and Citizens Advice Scotland have been delivering the ‘Help to Claim’ service on a pilot basis since April 2019. The Citizens Advice Help to Claim service offers tailored, practical support from helping people make a Universal Credit claim up to receiving their first full correct payment on time. This service is available online, on the phone and face-to-face through local Citizen’s Advice services.</p><p> </p><p>We regularly engage with a range of stakeholders, including welfare rights organisations, to ensure we gather and understand a diverse range of opinions, which helps us to design improvements to Universal Credit.</p> answering member constituency Colchester answering member printed Will Quince grouped question UIN 6508 question first answered 31/10/2019 17:51:08 answering member 4423 label Biography information for Will Quince
tabling member	4665 label Biography information for Laura Pidcock

1166658

registered interest
date	28/10/2019
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Universal Credit
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, whether an online universal credit claim can be converted into a non-digital claim.
tabling member constituency	North West Durham
tabling member printed	Laura Pidcock
uin	6510
answer	answer is ministerial correction date of answer 31/10/2019 answer text <p>The Department takes seriously the need to support vulnerable claimants, and wants the application process for Universal Credit to be as quick and easy as possible, ensuring that claimants receive money at the earliest opportunity. It is designed to be a ‘digital-first’ service, ensuring we make best use of technology to deliver a modern and effective working-age welfare system, allowing our staff to concentrate on those people who require additional support.</p><p> </p><p>Any digital claim can be treated as a non-digital claim. For instance, if a claimant’s circumstances change and contacting them digitally is no longer suitable for a short or significant period of time, agents can annotate the claim and take the same action as they would have if the claim had originally made as a non-digital claim.</p><p> </p><p>We are already committed to placing Universal Credit guidance in the House of Commons Library and last updated it on 28 March 2019.</p><p> </p><p>Our Universal Credit Claimant Survey, found that 98 per cent of claimants have internet access and did claim online, and the majority of those said they found the claim process overall to be straightforward. This can be accessed at: <a href="https://www.gov.uk/government/publications/universal-credit-full-service-claimant-survey" target="_blank">https://www.gov.uk/government/publications/universal-credit-full-service-claimant-survey</a></p><p> </p><p>All Jobcentre Plus offices across the country have Wi-Fi and computers available for claimants to access the internet. For those that are still unable to access or use digital services, or are not able to travel, assistance to make and maintain their claim is available via the Freephone Universal Credit helpline – which is clearly displayed on GOV.UK.</p><p> </p><p>Citizens Advice and Citizens Advice Scotland have been delivering the ‘Help to Claim’ service on a pilot basis since April 2019. The Citizens Advice Help to Claim service offers tailored, practical support to help people make a Universal Credit claim up to receiving their first full correct payment on time, and is available online, on the phone and face-to-face through local Citizen’s Advice services.</p><p> </p><p>Although the Department offers comprehensive support for claimants to use our digital service, there will be occasions when people are unable to make their claim online, and so telephone applications can be accepted. In these instances, information normally available through a claimant’s online account, will be communicated in an alternative format which is best suited to an individual’s circumstances.</p> answering member constituency Colchester answering member printed Will Quince question first answered 31/10/2019 17:59:57 answering member 4423 label Biography information for Will Quince
tabling member	4665 label Biography information for Laura Pidcock

1166684

registered interest
date	28/10/2019
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Universal Credit
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, how many alternative payment arrangements for fortnightly payment of universal credit were (a) requested, (b) rejected and (c) accepted in the most recent 12 month period for which figures are available.
tabling member constituency	Birkenhead
tabling member printed	Frank Field
uin	6230
answer	answer is ministerial correction date of answer 31/10/2019 answer text <p>The Department is unable to provide data relating to (a) requested and (b) rejected alternative payment arrangements for fortnightly payment of Universal Credit as the information is not readily available, and to provide it would incur disproportionate cost.</p><p><strong> </strong></p><p>In response to part (c), the available information on the number of households on Universal Credit that receive More Frequent Payments or Scottish Choices More Frequent Payments is published and can be found at:</p><p><a href="https://stat-xplore.dwp.gov.uk/" target="_blank">https://stat-xplore.dwp.gov.uk/</a></p><p>Guidance on how to extract the information required can be found at:</p><p><a href="https://stat-xplore.dwp.gov.uk/webapi/online-help/Getting-Started.html" target="_blank">https://stat-xplore.dwp.gov.uk/webapi/online-help/Getting-Started.html</a></p><p>Notes:</p><ol><li>Statistics are based on whether a household has actually been paid a More Frequent Payment.</li><li>Data will not include households that had a More Frequent Payment set up but were not actually paid more frequently, for instance because they cancelled the More Frequent Payment before they were paid.</li></ol> answering member constituency Colchester answering member printed Will Quince question first answered 31/10/2019 17:45:27 answering member 4423 label Biography information for Will Quince
tabling member	478 label Biography information for Lord Field of Birkenhead

1166685

registered interest
date	28/10/2019
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Universal Credit
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, how many alternative payment arrangements for weekly payment of universal credit were (a) requested, (b) rejected and (c) accepted in the most recent 12 month period for which figures are available.
tabling member constituency	Birkenhead
tabling member printed	Frank Field
uin	6231
answer	answer is ministerial correction date of answer 31/10/2019 answer text <p>The Department is unable to provide data relating to (a) requested and (b) rejected alternative payment arrangements for weekly payment of Universal Credit as the information is not readily available, and to provide it would incur disproportionate cost.</p><p><strong> </strong></p><p>In response to part (c), the available information on the number of households on Universal Credit that receive More Frequent Payments or Scottish Choices More Frequent Payments is published and can be found at:</p><p><a href="https://stat-xplore.dwp.gov.uk/" target="_blank">https://stat-xplore.dwp.gov.uk/</a></p><p>Guidance on how to extract the information required can be found at:</p><p><a href="https://stat-xplore.dwp.gov.uk/webapi/online-help/Getting-Started.html" target="_blank">https://stat-xplore.dwp.gov.uk/webapi/online-help/Getting-Started.html</a></p> answering member constituency Colchester answering member printed Will Quince question first answered 31/10/2019 17:43:54 answering member 4423 label Biography information for Will Quince
tabling member	478 label Biography information for Lord Field of Birkenhead

1166686

registered interest
date	28/10/2019
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Universal Credit
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, how many alternative payment arrangements have been arranged with universal credit claimants; and what the reasons were for those arrangements in the most recent 12 month period for which figures are available.
tabling member constituency	Birkenhead
tabling member printed	Frank Field
uin	6232
answer	answer is ministerial correction date of answer 31/10/2019 answer text <p>Statistics on the number of Households on Universal Credit that make use of a Managed Payment to Landlord, More Frequent Payment and Split Payments under Alternative Payment Arrangements is published and can be found at:</p><p><a href="https://stat-xplore.dwp.gov.uk/" target="_blank">https://stat-xplore.dwp.gov.uk/</a></p><p>Guidance on how to extract the information required can be found at:</p><p><a href="https://stat-xplore.dwp.gov.uk/webapi/online-help/Getting-Started.html" target="_blank">https://stat-xplore.dwp.gov.uk/webapi/online-help/Getting-Started.html</a></p><p> </p><p>Information regarding the reasons for the alternative payment arrangements is not readily available and to provide it would incur disproportionate cost.</p><p /><p><strong> </strong></p><p> </p><p> </p> answering member constituency Colchester answering member printed Will Quince question first answered 31/10/2019 17:46:55 answering member 4423 label Biography information for Will Quince
tabling member	478 label Biography information for Lord Field of Birkenhead

1166687

registered interest
date	28/10/2019
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Universal Credit
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, how many alternative payment arrangements have been agreed with universal credit claimants in each year since the introduction of universal credit.
tabling member constituency	Birkenhead
tabling member printed	Frank Field
uin	6233
answer	answer is ministerial correction date of answer 01/11/2019 answer text <p>Statistics on the number of Households on Universal Credit that make use of a Managed Payment to Landlord, More Frequent Payment and Split Payments under Alternative Payment Arrangements is published and can be found at:</p><p><a href="https://stat-xplore.dwp.gov.uk/" target="_blank">https://stat-xplore.dwp.gov.uk/</a></p><p>Guidance on how to extract the information required can be found at:</p><p><a href="https://stat-xplore.dwp.gov.uk/webapi/online-help/Getting-Started.html" target="_blank">https://stat-xplore.dwp.gov.uk/webapi/online-help/Getting-Started.html</a></p> answering member constituency Colchester answering member printed Will Quince question first answered 01/11/2019 10:44:20 answering member 4423 label Biography information for Will Quince
tabling member	478 label Biography information for Lord Field of Birkenhead

1166688

registered interest
date	28/10/2019
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Universal Credit
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, how many alternative payment arrangement requests for universal credit were rejected in the most recent 12 month period for which data is available.
tabling member constituency	Birkenhead
tabling member printed	Frank Field
uin	6234
answer	answer is ministerial correction date of answer 01/11/2019 answer text <p>The information requested is not readily available and to provide it would incur disproportionate cost.</p> answering member constituency Colchester answering member printed Will Quince question first answered 01/11/2019 10:41:18 answering member 4423 label Biography information for Will Quince
tabling member	478 label Biography information for Lord Field of Birkenhead

1166689

registered interest
date	28/10/2019
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Universal Credit
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what reasons have been given by her Department for rejecting alternative payment arrangement requests for universal credit in the most recent 12 month period for which figures are available.
tabling member constituency	Birkenhead
tabling member printed	Frank Field
uin	6235
answer	answer is ministerial correction date of answer 31/10/2019 answer text <p>The information requested is not readily available and to provide it would incur disproportionate cost.</p> answering member constituency Colchester answering member printed Will Quince question first answered 31/10/2019 17:48:20 answering member 4423 label Biography information for Will Quince
tabling member	478 label Biography information for Lord Field of Birkenhead

1166758

registered interest
date	28/10/2019
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Universal Credit
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, whether she plans to change the calculation of universal credit payments to take account of when earnings are scheduled to be paid to claimants rather than when they are received by claimants.
tabling member constituency	Barnsley Central
tabling member printed	Dan Jarvis
uin	6389
answer	answer is ministerial correction date of answer 31/10/2019 answer text <p>Employers should already record on HMRC’s Real Time Information (RTI) system the date a salary is scheduled to be paid, rather than the date it is paid, where it is earlier due to a weekend, bank holiday or at Christmas.</p><p> </p><p>Universal Credit takes earnings into account in a way that is fair and transparent. The amount of Universal Credit paid reflects, as closely as possible, the actual circumstances of a household during each monthly assessment period, including any earnings reported by the employer during the assessment period, regardless of when they were paid, or which month they relate to.</p><p> </p><p>Assessment periods allow for Universal Credit awards to be adjusted on a monthly basis, ensuring that if claimants’ incomes fall, they do not have to wait several months for a rise in their Universal Credit award.</p><p> </p><p>Claimants can discuss queries about how fluctuating income effects Universal Credit with their case managers and work coaches, who can also signpost to services appropriate to individual circumstances.</p> answering member constituency Colchester answering member printed Will Quince question first answered 31/10/2019 17:40:46 answering member 4423 label Biography information for Will Quince
tabling member	4243 label Biography information for Dan Jarvis