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1138809

registered interest
date	15/07/2019
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Department for Work and Pensions: Termination of Employment
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, with reference to Office for National Statistics Public Sector Employment data, what assessment she has made of the effect on the performance of her Department of the loss of over 20,000 staff since 2013.
tabling member constituency	Hove
tabling member printed	Peter Kyle
uin	277229
answer	answer is ministerial correction date of answer 18/07/2019 answer text <p>Since 2013, through using a range of tools, we have improved the Department’s efficiency without dropping our performance levels. Our latest published figures show that we:</p><ul><li>delivered the lowest unemployment rate since 1974, getting on average 1,000 people into work every day since 2010</li><li>processed 78% of new claims within planned timescales and achieved customer satisfaction of 81%</li><li>processed Universal Credit (UC) faster - UC Full Service claimants for households with new claims receiving full payment on time had increased to around 86% in February 2019</li></ul> answering member constituency Colchester answering member printed Will Quince question first answered 18/07/2019 14:31:43 answering member 4423 label Biography information for Will Quince
tabling member	4505 label Biography information for Peter Kyle

1138926

registered interest
date	15/07/2019
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Housing Benefit: Social Rented Housing
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, how many people have received under-occupancy penalty charges in each year since the introduction of those charges.
tabling member constituency	Cardiff Central
tabling member printed	Jo Stevens
uin	277204
answer	answer is ministerial correction date of answer 18/07/2019 answer text <p>Figures on the number of households receiving Housing Benefit affected by the Removal of the Spare Room Subsidy are publically available through the DWP Stat Xplore website:</p><p> </p><p><a href="https://stat-xplore.dwp.gov.uk/webapi/jsf/login.xhtml" target="_blank">https://stat-xplore.dwp.gov.uk/webapi/jsf/login.xhtml</a></p><p> </p><p>Guidance for users is available at:</p><p><a href="https://stat-xplore.dwp.gov.uk/webapi/online-help/Getting-Started.html" target="_blank">https://stat-xplore.dwp.gov.uk/webapi/online-help/Getting-Started.html</a></p><p> </p><p>Figures on DWP Stat Xplore do not include claimants on Universal Credit with a Removal of the Spare Room Subsidy deduction, as this data is not currently available.</p> answering member constituency Colchester answering member printed Will Quince question first answered 18/07/2019 14:23:51 answering member 4423 label Biography information for Will Quince
tabling member	4425 label Biography information for Jo Stevens

1138944

registered interest
date	15/07/2019
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Children: Maintenance
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, how many full-time enforcement case managers are employed by the child maintenance service.
tabling member constituency	Linlithgow and East Falkirk
tabling member printed	Martyn Day
uin	277219
answer	answer is ministerial correction date of answer 18/07/2019 answer text <p>Child Maintenance Service employs 104 full-time Enforcement Case Managers. Enforcement Case Managers are those caseworkers who do court action rather than administrative enforcement action or financial investigation.</p><p> </p><p>For context the overall head count i.e. people (part-time or full-time) who are Enforcement Case Managers number 269. This equates to an overall resource, referred to as Full–time equivalent of 220.91.</p><p> </p><p>This is correct as of 30<sup>th</sup> June 2019.</p> answering member constituency Colchester answering member printed Will Quince question first answered 18/07/2019 15:39:45 answering member 4423 label Biography information for Will Quince
tabling member	4488 label Biography information for Martyn Day

1138414

registered interest
date	11/07/2019
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Independent Case Examiner
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, how many complaints to the Independent Complaints Commissioner are (a) allocated to a caseworker and (b) awaiting allocation to a caseworker as at 11 July 2019.
tabling member constituency	East Ham
tabling member printed	Stephen Timms
uin	276137
answer	answer is ministerial correction date of answer 16/07/2019 answer text <p>When the Independent Case Examiner’s (ICE) office accepts a complaint for investigation, it will initially attempt to broker a solution between the complainant and the relevant business area or supplier, without having to request evidence to inform an investigation – this is known as “resolution”. If it’s not possible to resolve the complaint, the evidence will be requested and the case will await allocation to an Investigation Case Manager (ICM). The majority of complaints that are referred to ICE are complex and require a full investigation.</p><p> </p><p>Complaint investigations are dealt with by dedicated teams and complaints are usually brought into investigation in strict date order. The time complaints wait to be allocated for investigation varies depending on the volume and complexity of cases on hand and the available investigative resource. Productivity within the ICE Office increased during the 2018-19 reporting year, with the Office clearing 1,246 complaints, compared to 955 during the 2017-18 reporting year.</p><p> </p><p>As at 11 July 2019, there were 488 complaints under investigation (allocated to an ICM), and 1,377 complaints were awaiting allocation to an ICM.</p> answering member constituency Colchester answering member printed Will Quince question first answered 16/07/2019 13:47:47 answering member 4423 label Biography information for Will Quince
tabling member	163 label Biography information for Sir Stephen Timms

1138415

registered interest
date	11/07/2019
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Independent Case Examiner
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what the average time taken is between a case being accepted by the Independent Complaints Commissioner and being allocated to a caseworker in the most recent period for which figures are available; and if she will make a statement.
tabling member constituency	East Ham
tabling member printed	Stephen Timms
uin	276138
answer	answer is ministerial correction date of answer 16/07/2019 answer text <p>Complaint investigations are dealt with by dedicated teams and complaints are usually brought into investigation in strict date order. The time complaints wait to be allocated to an Investigation Case Manager (ICM) varies depending on the volume and complexity of cases on hand and the available investigative resource. Productivity within the ICE Office increased during the 2018-19 reporting year, with the Office clearing 1,246 complaints, compared to 955 during the 2017-18 reporting year.</p><p><strong> </strong></p><p>As at 11 July 2019, the average time taken for a complaint which requires investigation to be allocated to an ICM was 52 weeks.</p> answering member constituency Colchester answering member printed Will Quince question first answered 16/07/2019 14:01:36 answering member 4423 label Biography information for Will Quince
tabling member	163 label Biography information for Sir Stephen Timms

1138418

registered interest
date	11/07/2019
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Independent Case Examiner
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, how many complaints for the Independent Complaints Commissioner were received in 2018; and how many of those complaints have been allocated to a caseworker.
tabling member constituency	East Ham
tabling member printed	Stephen Timms
uin	276139
answer	answer is ministerial correction date of answer 16/07/2019 answer text <p>The Independent Case Examiner’s (ICE) Office received 5,307 complaints in 2018 of which 1,943 were accepted for examination. Of those complaints accepted, 567 have been allocated to Case Managers.</p> answering member constituency Colchester answering member printed Will Quince question first answered 16/07/2019 13:45:25 answering member 4423 label Biography information for Will Quince
tabling member	163 label Biography information for Sir Stephen Timms

1138132

registered interest
date	10/07/2019
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Flexible Support Fund
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, how many applications for funding from the Flexible Support Fund have been received for up-front childcare costs in each of the last 12 months; and how many of those applications have been (a) paid in full, (b) paid in part and (c) refused.
tabling member constituency	High Peak
tabling member printed	Ruth George
uin	275816
answer	answer is ministerial correction date of answer 15/07/2019 answer text <p>The information requested is not held in a format that can be easily disaggregated and to provide it would incur disproportionate cost.</p><p><strong> </strong></p><p> </p> answering member constituency Colchester answering member printed Will Quince question first answered 15/07/2019 14:14:48 answering member 4423 label Biography information for Will Quince
tabling member	4662 label Biography information for Ruth George

1138203

registered interest
date	10/07/2019
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Poverty: Children
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, if she will make an assessment of the accuracy of the findings of the End Child Poverty Group's report, Local indicators of child poverty, 2017-18, published in May 2019 on child poverty levels in (a) Kettering constituency and (b) England.
tabling member constituency	Kettering
tabling member printed	Mr Philip Hollobone
uin	275715
answer	answer is ministerial correction date of answer 15/07/2019 answer text <p>This study is based on estimates rather than actual measurements of income. National statistics on the number of people in low income are set out in the annual &quot;Households Below Average Income&quot; publication. The number and proportion of children in low income is not available at local authority or constituency level in this publication because the survey sample sizes are too small to support the production of robust estimates at this geography.</p><p> </p><p>In the 3-year estimate leading to 2017/18 absolute child poverty is 2 percentage points lower than in the 3-year estimates leading to 2009/10 for the East Midlands. For England as a whole, absolute child poverty is 4 percentage points lower before housing costs, and 3 percentage points lower after housing costs for the 3-year estimates leading to 2017/18 compared with three year estimates leading to 2009/10.</p><p> </p><p>Children growing up in working households are five times less likely to be in poverty, which is why we are supporting families to improve their lives through work. Since 2010 there are over 3.6 million more people in work, and 667,000 fewer children growing up in workless households.</p> answering member constituency Colchester answering member printed Will Quince question first answered 15/07/2019 13:29:02 answering member 4423 label Biography information for Will Quince
tabling member	1537 label Biography information for Mr Philip Hollobone

1137797

registered interest
date	09/07/2019
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Department for Work and Pensions: Marketing
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what her Department's budget is for advertising and marketing in 2019-20.
tabling member constituency	Birkenhead
tabling member printed	Frank Field
uin	275119
answer	answer is ministerial correction date of answer 17/07/2019 answer text <p>The Department for Work and Pensions is the biggest Government department with around 22 million citizens depending on our services on a daily basis. However, we are conscious that many people who want information about the services and support we provide won’t be aware of the different Government channels they can use to access that information, or may not have easy access to them. Equally, it is right that we advertise our services widely so that, should people need urgent support, they will have a level of awareness about where they can find that help and what that support might look like. Actively trying to reach the widest possible audience around the country is both necessary and responsible. This is in line with other Government departments.</p><p /><p /> <p> </p><p /><p /> <p>The current predicted DWP communications budget for advertising and marketing in 2019-20 is £13,332,000. This budget is constantly under review as we need to be flexible, ensure best value for money for the taxpayer and meet our responsibility to communicate Government policies effectively.</p><p /><p /> answering member constituency Colchester answering member printed Will Quince question first answered 17/07/2019 15:34:35 answering member 4423 label Biography information for Will Quince
tabling member	478 label Biography information for Lord Field of Birkenhead

1137837

registered interest
date	09/07/2019
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Child Maintenance Service
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, whether her Department has plans to increase (a) funding and (b) staffing of the Child Maintenance Service.
tabling member constituency	Warrington South
tabling member printed	Faisal Rashid
uin	275246
answer	answer is ministerial correction date of answer 17/07/2019 answer text <p>Child Maintenance Service funding and staffing is determined as part of the funding settlement that DWP receives to provide the range of services that it provides. DWP, along with all other Government Departments, is currently agreeing its budgets for the approaching Spending Review period with HM Treasury. No decisions on the level of future budgets has been agreed at this point but is expected to be resolved in the latter part of 2019.</p> answering member constituency Colchester answering member printed Will Quince question first answered 17/07/2019 10:05:34 answering member 4423 label Biography information for Will Quince
tabling member	4670 label Biography information for Faisal Rashid