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<p>The Parliamentary Digital Service is taking steps to improve and enhance the user
experience of parliamentary voice services.</p><p>A new Voice Programme commenced
in June 2022 to help establish a reliable and resilient service in a way that supports
current and future user needs. This is expected to include procurement of a new streamlined
solution with a less complex support model. In addition, tactical solutions will be
provided to address repeat issues experienced by specific users, including with handsets,
to help ensure continuity of service until a stable long-term option is implemented.</p><p>Resolution
speed of major telephony incidents will continue to depend on third parties until
the existing telephony infrastructure is replaced. PDS will continue to strengthen
third party relationships to mitigate the risk of protracted disruption.</p>
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