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min answer › question first answered	2019-07-31T15:27:16.3Z
answer › answering member printed	Seema Kennedy
hansard heading	HM Passport Office: Sopra Steria

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registered interest

date

exactly:

or between:
and

answering body

answering dept id

answering dept short name

answering dept sort name

hansard heading

house id

legislature


pref label

question text

tabling member constituency

tabling member printed

uin

answer

is ministerial correction

date of answer

exactly:

or between:
and

answer text

answering member constituency

answering member printed

question first answered

answering member


label

tabling member


label

1141649

registered interest

date

24/07/2019

answering body

Home Office

answering dept id

answering dept short name

Home Office

answering dept sort name

Home Office

hansard heading

HM Passport Office: Sopra Steria

house id

legislature

25259

pref label	House of Commons

question text

To ask the Secretary of State for the Home Department, what assessment he has made of the (a) quality and (b) value for money of services provided by Sopra Steria for HM Passports Office; and if he will make a statement.

tabling member constituency

Hemsworth

tabling member printed

Jon Trickett

uin

281609

answer

is ministerial correction

date of answer

03/09/2019

answer text

<p>The contract with Sopra Steria for the provision of BPO services contains clauses and performance measures (KPIs) designed to ensure the timeliness and quality of service provision. HMPO has a rigorous contract compliance regime in place supported by a dedicated Supplier Management Team with responsibility for ensuring the provider delivers to the required performance standards set out in the contract.</p><p>The contract also requires Sopra Steria to maintain an “Open Book” policy. This provides HMPO with transparency of costs and allows HMPO to closely monitor costs and to ensure value for money.</p>

answering member constituency

South Ribble

answering member printed

Seema Kennedy

question first answered

03/09/2019 16:12:43

answering member

4455

label	Biography information for Seema Kennedy

tabling member

410

label	Biography information for Jon Trickett