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<p>In pursuant to the answer 6 February 2023 to question 139256 the Home Office is
aware of a previous question related to an IT issue involving the enrolment of a biometric
residence permit (BRP) for an individual who lodged a further submission claim (117811).
The error was linked to the repeated capture of biometric information earlier in the
process, but corrective action has now been taken.</p><p> </p><p>As part of transforming
the asylum system, we are focused on streamlining, simplifying and digitalising processes
to ensure system issues do not occur in the future.</p><p> </p><p>If a customer finds
their Biometric Residence Permit has been delayed as a result of IT errors or for
other reasons, they can make a complaint to the Home Office via <a href="https://www.gov.uk/government/organisations/home-office/about/complaints-procedure"
target="_blank">Complaints procedure - Home Office - GOV.UK (www.gov.uk)</a>. Any
complaint made to the Home Office will be handled on a case by case basis.</p>
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