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1604589

registered interest
date	15/03/2023
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Passports
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, what estimate she has made of the number of passport applications that will need to be submitted between 15 March 2023 and the end of the year; how many applications there were in the same period last year; and whether she plans to amend staffing arrangements to meet the service delivery targets in place.
tabling member constituency	Sheffield South East
tabling member printed	Mr Clive Betts
uin	166126
answer	answer is ministerial correction date of answer 20/03/2023 answer text <p>With approximately 5 million people having delayed their passport application due to the restrictions upon international travel caused by COVID-19, the elevated demand for passports will continue throughout 2023.</p><p>HM Passport Office has processed more than two million applications across January and February, with over 99.5% of standard UK applications being processed within ten weeks and 95.5% being processed within three weeks.</p><p>Given the exceptional cause of this demand, the exact volumes and profile of when this will arrive is less predictable than in a normal year. The current expectations are that demand will be within 6.1 million and 7.1 million between the weeks ending 19 March 2023 to 31 December 2023. Between 15 March 2022 and 31 December 2022, HM Passport Office received 6,484,414 passport applications.</p> answering member constituency Newark answering member printed Robert Jenrick question first answered 20/03/2023 17:19:38 answering member 4320 label Biography information for Robert Jenrick
tabling member	394 label Biography information for Mr Clive Betts

1604592

registered interest
date	15/03/2023
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Members: Correspondence
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, what process her Department follows when an enquiry received through the HM Passport Office line for hon. Members is passed to the escalation team.
tabling member constituency	Sheffield South East
tabling member printed	Mr Clive Betts
uin	166127
answer	answer is ministerial correction date of answer 20/03/2023 answer text <p>When a passport-related enquiry is received via the MP Hotline to escalate an application, where possible, HM Passport Office will prioritise the case in line with its policies. <br> <br> The customer’s details will be added to an escalations log, pending the receipt of the evidence required. Once received, the information is urgently passed onto the team that specialise in these cases to liaise directly with the customer if necessary and issue the passport once all checks have been satisfactorily completed.</p> answering member constituency Newark answering member printed Robert Jenrick question first answered 20/03/2023 17:43:18 answering member 4320 label Biography information for Robert Jenrick
tabling member	394 label Biography information for Mr Clive Betts