| answer text |
<p>Since August 2017 we have been focussing on more proactive case management to reduce
delays and speed up the clearance of mandatory reconsiderations for personal independence
payment. A similar exercise for mandatory reconsiderations for employment and support
allowance has started, looking at the entire journey from when the customer first
challenges the Department’s decision, from which we expect to be able to identify
opportunities to reduce delays in the current process and speed up clearance of mandatory
reconsiderations.</p><p> </p><p>The median monthly clearance time for employment and
support allowance mandatory reconsiderations in July 2017 was 13 days, 1 day less
than in April 2017. However it is important that sufficient time is allowed for customers
to provide any additional evidence that will help to support their case. Accordingly
there is no target time for clearing mandatory reconsiderations – each is done without
delay, but based on its merits.</p>
|
 |
